Sienna Davis
Wadalba
Summary
Reliable, friendly and outgoing bartender/barista with excellent customer service skills. Keep work area clean, stocked and organised at all times. Successful in delivering quality service in fast paced environments with high volume patrons. Excellent knowledge of food and beverage menus with great upselling skills. Dedicated to give customers the best experience possible.
Friendly and personable receptionist, committed to delivering excellence in all facets of customer service and administrative support. Great multitasking and time management skills. Maintains professional appearance whilst focused on building a rapport with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mingara Recreational Club
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Bartender/Barista
Accor Magenta Shores
12.2023 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and coffee.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
The Chandos
06.2023 - 11.2023
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Waitress
Golden Lake Chinese
05.2021 - 05.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Senior Sales Assistant
Supre
11.2019 - 11.2022
- Provided customer service and support to customers with inquiries or complaints.
- Prepared weekly, monthly and quarterly reports on sales performance.
- Managed inventory levels of products to ensure availability when needed by customers.
- Operated cash registers with accuracy.
- Opening and closing the store.
- Stepping into management roles when higher up were out.
Senior Barista
Sam's bakehouse cafe
09.2017 - 11.2021
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Prepared espresso beverages such as cappuccinos, lattes, and mochas to exact specifications.
- Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
- Managed cash register operations efficiently including accurate change making and daily deposits.
- Opening and closing procedures.
Education
High School Diploma -
Wadalba Community School
WadalbaSkills
- Payment Processing
- Health Codes Compliance
- Beverage Preparation
- Food Service
- Suggestive Selling
- Engaging Personality
- Outstanding Customer Service
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
Certification
- RSA/RCG 16/03/23
Timeline
Front Desk Receptionist
Mingara Recreational Club
04.2024 - Current
Bartender/Barista
Accor Magenta Shores
12.2023 - 03.2024
Bartender
The Chandos
06.2023 - 11.2023
Waitress
Golden Lake Chinese
05.2021 - 05.2023
Senior Sales Assistant
Supre
11.2019 - 11.2022
Senior Barista
Sam's bakehouse cafe
09.2017 - 11.2021
High School Diploma -
Wadalba Community School
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