Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
Professional Referee
Timeline
Generic

Sienna Delija

Summary

University student currently seeking part time or casual opportunities. Young and articulate individual with demonstrated experience working in hospitality service and retail roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in customer service, communication, and problem-solving whilst also having a passion for helping others.

Overview

3
3
years of professional experience

Work History

PARTY HOST

ZONE BOWLING
2021
  • This part-time position involves working in a fast-paced environment, providing services to guests and their children wishing to throw a party for up to 20 children.
  • Activity coordinator, ensuring they work effectively, follow company protocols and deliver exceptional service, while also handling any issues that may arise.

VOLUNTARY WAITRESS

CROATIAN FUNCTION CENTER
2019
  • This casual position involves waitressing for small and large functions, which includes working as part of a team of up to 40 people.
  • Provided customer service to guests by assisting them by taking their orders, delivering meals and gathering empty dishes. Responded to all customer enquiries, providing support and guidance as required.
  • Collaboration with team members of all ages during any situation.


WAITRESS

ST ALBANS SAINTS SOCCER CLUB
02.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

COLES CASUAL EMPLOYEE

Coles Supermarket
01.2021 - Current
  • Applied a logical approach to problem solving to minimise conflict and create positive outcomes. Commended for helping others understand the reasons for proposed resolutions.
  • Handling payments
  • Assisting with customer inquiries
  • Provide adequate customer service through ensuring that the customer’s needs are met

Education

Bachelor of Nursing -

Australian Catholic University
Melbourne, VIC

St Augustine's Primary School

St Columba's College

Skills

  • Customer service (face-to-face)
  • Problem-solving
  • Organisational skills
  • Teamwork
  • Leadership
  • Time Management
  • Adaptability
  • Interpersonal skills
  • Quick learner

Accomplishments

  • 2016: House Sport Captain
  • 2017: House Sport Captain
  • 2022: Excellence Award for VCE General Mathematics
  • 2022: Excellence Award for VCE Accounting
  • 2023: Year 12 VCE Physical Education Dux

Attributes

  • Reliable: Commended reliability demonstrated by completion of all rostered shifts as well as availability for non-preferred shifts to assist during peak seasons.
  • Enthusiastic: Always willing to build morale and improve the work environment by showing enthusiasm for all tasks and responsibilities.
  • Adaptable: High levels of flexibility allow adaptation to demands of retail.
  • Work Ethic: Expected to go above and beyond when required to deliver customer service.
  • Hard Working: Always willing to complete set tasks and jobs.

Professional Referee

Upon request

Timeline

WAITRESS

ST ALBANS SAINTS SOCCER CLUB
02.2024 - Current

COLES CASUAL EMPLOYEE

Coles Supermarket
01.2021 - Current

PARTY HOST

ZONE BOWLING
2021

VOLUNTARY WAITRESS

CROATIAN FUNCTION CENTER
2019

Bachelor of Nursing -

Australian Catholic University

St Augustine's Primary School

St Columba's College

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Sienna Delija