Sienna Dock
Sylvania Waters
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Super Retail Group
10.2021 - Current
- Learned safety protocols and procedures to ensure a secure work environment.
- Assisted in training new team members on operational tasks and responsibilities.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Collaborated with team members to improve workflow efficiency during shifts.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Waitress
St George Motor Boat Club
09.2024 - 01.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Accurately took and processed orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
Pronto Sylvania
07.2024 - 10.2024
- Trained new team members on operational procedures and customer interaction standards.
- Managed cash handling and reconciliation at the end of shifts, maintaining accuracy.
- Developed strong relationships with regular customers, enhancing their dining experience.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Implemented suggestions for menu improvements based on customer feedback, driving engagement.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Volunteer Netball Coach
Connells Point Netball Club
03.2020 - 09.2023
- Developed and implemented training programs to enhance player skills and teamwork.
- Analyzed player performance to identify areas for improvement and tailored coaching strategies accordingly.
- Fostered a positive team culture, promoting sportsmanship and collaboration among players.
- Organized practice sessions focused on skill development, tactical understanding, and physical conditioning.
- Encouraged sportsmanship through modeling positive behavior both on and off the court, inspiring respect among teammates.
- Improved athletes'' skills through comprehensive training sessions tailored to individual needs.
Education
Bachelor of Science - Sport And Exercise Science
University of Technology Sydney
Sydney, NSW11-2026
High School Diploma -
Danebank Anglican School For Girls
09-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- High work ethic
- Communication
- Flexibility
- Problem solving
- Customer-oriented
- Team management
- Motivational techniques
Certification
- RSA/RCG Competency Card
- SIT20416 Certificate II in Kitchen Operations
Interests
- Sports
- Travel
- Boating
- Camping
- The outdoors
- Reading
Timeline
Waitress
St George Motor Boat Club
09.2024 - 01.2025
Waitress
Pronto Sylvania
07.2024 - 10.2024
Shift Supervisor
Super Retail Group
10.2021 - Current
Volunteer Netball Coach
Connells Point Netball Club
03.2020 - 09.2023
Bachelor of Science - Sport And Exercise Science
University of Technology Sydney
High School Diploma -
Danebank Anglican School For Girls
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