Summary
Overview
Work History
Skills
QUALIFICATIONS
References
Timeline
Generic

Sienna Drinkwater

Cecil Hills,NSW

Summary

My objective is to obtain a position that will allow me to utilize my education and experience, for the purpose of expanding my knowledge and providing opportunities for personal and professional development.

I am an enthusiastic individual with proven experiences of working in demanding and fast paced surroundings with excellent interpersonal and communication skills. I am able to communicate with clients and colleagues at all levels. I have a strong sense of motivation and focus. I am willing to learn new things and am able to take constructive criticism. I demonstrate initiative and enjoy being part of a team but also work well alone.

Overview

5
5
years of professional experience

Work History

Barista/Customer Service Representative

Rashays
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served drinks with focus on speed, quality and consistency.


Sales reception/admin team

Starr Partners
03.2023 - 09.2023
  • Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
  • Enhanced company image by providing a clean, welcoming and professional reception area for clients and visitors.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Performed administrative tasks such as entering market appraisals and putting properties live on realestate.com.
  • Organizing files, maintaining databases, and ordering supplies for the reception area.
  • Offered reception support, answered phones and greeted visitors.

Sales Assistant

Ray White
02.2022 - 12.2022
  • Established trust-based relationships with customers.
  • Expanded territory reach by identifying and targeting new business opportunities.
  • Strengthened client relationships through regular communication and exceptional customer service.
  • Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Customer Service Team

KFC
01.2020 - 11.2021
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Managed opening and closing shift.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items.
  • Completed orders within established timeframes, meeting customer expectations for prompt service.
  • Handled and counted money.

Casting Agent

MCTV
01.2021 - 01.2021
  • TV Extra Work
  • Featured extra in the ‘STAN’ Original series THE COMMONS
  • Various commercials, extra in film and tv, attended various casting/auditions

Skills

  • Office Administration
  • Attention to Detail
  • Personable and Approachable
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Administrative Support

QUALIFICATIONS


2022, Certificate III - Real Estate Practice CPP31519-01, NSW TAFE Granville


2024 Sydney East College: Provide Responsible Service Of Alcohol - SITHFAB021  


2024 Sydney East College: Provide Cardiopulmonary Resuscitation - HTLAID009, Provide Basic Emergency Life Support -  HTLAID010, Provide First Aid - HTLAID011

References

Mathew Bell, Sales Executive, Ray White, 

mathew.bell@raywhite.com

0409 241 419


Steven Barkho, Managing Director, Prime Estate Agents

rentals@primeestateagents.com.au 

0477 775 959



Timeline

Barista/Customer Service Representative

Rashays
03.2024 - Current

Sales reception/admin team

Starr Partners
03.2023 - 09.2023

Sales Assistant

Ray White
02.2022 - 12.2022

Casting Agent

MCTV
01.2021 - 01.2021

Customer Service Team

KFC
01.2020 - 11.2021

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Sienna Drinkwater