Sienna Godden
Donvale,VIC
Summary
Motivated, reliable, and committed first-year Bachelor of Psychological Science/Bachelor of Laws student at ACU Melbourne with over three years of experience in customer service, leadership, and management. Currently training as a Shift Supervisor at KFC Doncaster. Experienced in both fast food and retail environments, developing skills in customer engagement, sales, and operational efficiency. Gaining hands-on experience in team management, business processes, and customer service excellence. Passionate about maintaining high operational standards, improving efficiency, and fostering a positive workplace culture.
Overview
3
3
years of professional experience
Work History
Team Member + Shift Supervisor Trainee
KFC
11.2021 - Current
- Lead and support team members during shifts, ensuring smooth and efficient store operations.
- Train and mentor new employees, focusing on customer service, food safety, and operational efficiency, while ensuring the team is following correct procedures.
- Assist in business management, including inventory control, sales tracking, and creating deployment plans for team members.
- Focus on speed, accuracy, and minimising wastage, ensuring fast service while maintaining high standards and efficiency.
- Handle customer concerns, implement solutions, and contribute to overall store performance.
- Ensure compliance with company policies, health regulations, and workplace safety standards.
Seasonal Retail Sales Assistant
Peter Alexander Sleepwear
12.2024 - 02.2025
- Delivered personalised customer service, assisting shoppers with product recommendations.
- Retail experience in a high-profit, flagship store
- Experience with KPI goals: aimed for ATV (Average Transactional Value) and UPT (Units per Transaction) sales targets, constantly striving for performance goals as a team.
- Processed sales transactions efficiently and contributed to store performance.
- Supported visual merchandising and ensured a welcoming store environment for customers.
Education
Bachelor of Psychological Science/Bachelor of Laws -
Australian Catholic University
Melbourne11-2029
Victorian Certificate of Education (VCE) -
East Doncaster Secondary College
Doncaster East, VIC11-2024
Skills
- Leadership & Supervision: Training as a Shift Supervisor, overseeing daily operations, delegating tasks, and mentoring team members to ensure efficiency
- Business Operations & Problem-Solving: Experience in inventory management, sales tracking, and resolving challenges within the business to improve service quality and productivity
- Communication & Customer Service: Skilled in handling customer inquiries, resolving complaints, and ensuring high satisfaction levels
- Teamwork & Collaboration: Proven ability to work effectively in fast-paced environments, fostering strong team dynamics and motivation
Timeline
Seasonal Retail Sales Assistant
Peter Alexander Sleepwear
12.2024 - 02.2025
Team Member + Shift Supervisor Trainee
KFC
11.2021 - Current
Bachelor of Psychological Science/Bachelor of Laws -
Australian Catholic University
Victorian Certificate of Education (VCE) -
East Doncaster Secondary College
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