Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sienna Hancock

South Kingsville

Summary

Enthusiastic and reliable professional with a strong background in customer service, hospitality, and technical support. Known for being approachable, quick to learn, and confident under pressure. Experienced in both front-line service and behind-the-scenes coordination, with excellent communication, tech, and creative problem-solving skills. Brings a proactive mindset, attention to detail, and a creative approach to tasks, whether working independently or as part of a team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Agent - Hyper Help (Hubbl Hub)

JK Personnel
11.2024 - Current
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analysed issues to identify troubleshooting methods needed for quick remediation.
  • Handled customer issues via email with professionalism and efficiency.
  • Walked individuals through basic troubleshooting tasks.

Waitress / Front of House - Motorino Pizzeria

Murat - 0408793056
03.2024 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Baker’s Assistant - Hank’s Kitchen

Aaron Hancock - 0437425288
07.2023 - 01.2024
  • Participated in seasonal promotions and special events, assisting in the preparation of themed baked goods for increased revenue.
  • Upheld consistent baking schedules to ensure fresh products were available throughout each day.
  • Contributed towards positive team dynamics through effective communication and collaboration within the bakery staff.

Shop Assistant - In The Pink

Tanya Lawrence – 0413 419 435
02.2023 - 07.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimising space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organised store.
  • Checked incoming orders and organised new stock.

Hospitality Worker - Wobbly Chook

Kellie Henwood – (02) 6646 3997
12.2022 - 01.2023
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Shop Assistant - Hank’s Kitchen

Jamilla Meyer – (02) 6642 5288
12.2017 - 12.2022
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Helped managers with daily checklists and last-minute requirements.

Education

Diploma - Film

SAE
Melbourne
01-2025

High School Diploma -

Mcauley Catholic College
South Grafton, NSW
09-2022

Skills

  • Excellent Customer Service
  • Teamwork & Collaboration
  • Verbal & Written Communication
  • Fast Learner & Adaptable
  • Problem Solving & Critical Thinking
  • Email-Based Technical Support
  • POS & Money Handling
  • Time Management & Multitasking
  • Food & Beverage Preparation
  • Opening & Closing Procedures

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RCG)

Timeline

Technical Support Agent - Hyper Help (Hubbl Hub)

JK Personnel
11.2024 - Current

Waitress / Front of House - Motorino Pizzeria

Murat - 0408793056
03.2024 - 11.2024

Baker’s Assistant - Hank’s Kitchen

Aaron Hancock - 0437425288
07.2023 - 01.2024

Shop Assistant - In The Pink

Tanya Lawrence – 0413 419 435
02.2023 - 07.2023

Hospitality Worker - Wobbly Chook

Kellie Henwood – (02) 6646 3997
12.2022 - 01.2023

Shop Assistant - Hank’s Kitchen

Jamilla Meyer – (02) 6642 5288
12.2017 - 12.2022

Diploma - Film

SAE

High School Diploma -

Mcauley Catholic College

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Sienna Hancock