Summary
Overview
Work History
Education
Skills
Timeline
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Sienna Harfield

Narre Warren,VIC

Summary

Proven track record in resolving high-stress customer disputes at Ritchies IGA, showcasing exceptional problem-solving and active listening skills. Led training for new hires, ensuring service consistency. Demonstrated accuracy in financial transactions, contributing to customer satisfaction and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ritchies IGA
03.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

VCE -

Berwick Secondary College
Berwick, VIC
11.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Money handling abilities

Timeline

Customer Service Representative

Ritchies IGA
03.2021 - Current

VCE -

Berwick Secondary College

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Sienna Harfield