Sienna Hodgson

• I instruct heated 45-minute Pilates classes in which I oversee planning and instructing
• The number of students in each class can range up to 45 in which I have taught and experienced
• It is my responsibility to manage each body in the room, this includes regular and new students.
• It is majorly important that my class plans are accessible for all body types and beginner levels/injuries so I am attuned to adapting last minute.
• This job has been an incredible lesson in time management and multitasking
• In the span of an hour, I am responsible for signing all my students in within 15 minutes answering enquiries, touring new students around The Studio, setting the room up for class, managing the heating system to keep it at the correct temperature throughout the whole class, control the music whilst also creating my own playlists and ensuring that I am wrapping my up class on time
• It is a very enjoyable job, and it has taught me to multitask and manage a large amount of people in a very unique way.

Veritas Engineering is a dedicated company working to provide Aviation Security Identification Cards (ASIC) and Maritime Security Identification Cards (MSIC) as well as working alongside the ACIC and the AFP to provide National Police Checks.

Dedicated and highly organised professional with over 5 years of experience in administrative and receptionist roles. Skilled in managing office operations, handling phone calls, scheduling appointments, and providing excellent customer service.

• Answered up to 30+ incoming calls daily, directing clients to the correct information addressing specific needs.
• Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Responsible for maintaining confidentiality and strict organisation filing to process and handle ID documents and private client information.
• General duties included stocktake for stationary and food/kitchen/bathroom supplies, organising and setting up team meetings, virtual receptionist voice recordings, orders and deliveries (in office and out of office), organisation and pick up for the correct destruction of ASIC and MSIC cards, general upkeep of cleanliness throughout the whole office. This office consisted of two levels in which I was responsible for maintaining.
• Organising and coordinating appointments, maintaining a concise calendar and ensuring clients have the correct ID documents.
• Reception is solely in charge of operating and managing post, both incoming and outgoing. This would require a morning trip to the post office to collect from our designated P.o. Box (on average, there was 100+ letters to open and sort). This post would need to be separated, organised into designated piles, opened accordingly and sorted through, all whilst answering phone calls, emails and in-person appointments/ enquiries. Post would consist of ASIC and MSIC cards that were needing cancellation and destruction or follow ups with individual clients. My role would also require a daily afternoon post run to deliver ASIC and MSIC cards, police checks, tablets and other deliveries. These post runs usually consisted of up to 400 envelopes in which I was responsible for counting, organising and delivering to Australia Post.
• Time management was of the utmost importance as it was required for me to maintain a lot of tasks simultaneously, diligently and efficiently whilst also having a fine eye for detail due to the nature of the job and the documents I was required to handle.
• Daily pick up for police check certificates. Daily responsibility was sorting through each certificate individually to check for errors, scanning, downloading and splitting the files digitally, renaming each individual scanned document, uploading to our data system and lastly ensuring the quality and accuracy before emailing each certificate to the designated client.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Data entry and management software
• Document management systems
• Email and calendar managemen
• Spreadsheets and data analysis tools
• Internet research and information gathering
• Typing proficiency and speed
• Communication platforms (Slack)
• Virtual meeting and collaboration tools (such as Zoom, Microsoft Teams)
• File sharing and cloud storage platforms (such as Dropbox, Google Drive)

• This admin work was my first professional position commencing high school.
• Duties included sign-ins for each individual student, paperwork/filing, organisation, phone calls, emails, stock take, housekeeping/cleaning and keeping positive work morale
• This role required maintaining a smooth work environment for the teachers, ensuring front desk is managed competently for students and staff.
• Sign ins required managing up to 50+ students in a 15-minute gap for each class running in both the reformer and the mat rooms.
• Keeping the Studio presentable and clean is of the utmost importance.
• As admin and the face of the company, it was my responsibility to relay information/feedback to my boss whilst also being knowledgeable on how to handle aggressive clients/dispute resolution.
• It is required that I am able to manage my own tasks and time throughout each shift and ensure the workload is all completed in that timeframe. This has allowed me to gain the skill of working efficiently and productively.

• Assisted in retail. Mainly working alone, occasionally accompanied by coworkers
• Learnt to manage multiple customers simultaneously efficiently, manage a store individually during peak hours and adapted to the many tasks the job required
• Jobs roles entailed; post runs/packaging, receiving post, paperwork/filing, phone calls, emails from clients and suppliers, stock take, organising stock and keeping a tidy workspace/display.
• As there were only 3 employees including myself, concise and clear communication was key to manage many avenues of the business.
• I was the youngest staff member to remain in my position until the store closed in February of 2022.