Sienna Mackenzie
Melbourne,VIC
Summary
Dynamic Professional with a proven track record in enhancing customer experiences and sales outcomes at Yugo Student Accommodation. Adept at managing financial record and resolving inquiries efficiently, demonstrating strong multitasking and interpersonal skills. Excelled in high pressure environments, showcasing flexibility and a fast-learning ability as well as inventory management skills. Committed to excellence in service and teamwork, with a focus on achieving tangible results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Yugo Student Accommodation
Carlton, VIC
01.2024 - Current
- Managed the bank reconciliations and monitored arrears, maintaining all financial records.
- Student assistance on a daily basis enhances the student living experience.
- Conducted property tours for prospective tenants, maintained strong relationships with agents to secure bookings, and actively promoted room sales.
- Investigated and resolved customer inquiries and complaints.
Waitress
The Sporting Globe Bar & Grill
Doncaster, VIC
06.2023 - 11.2023
- Provided detailed information about menu items, ingredients, and pricing to assist customers.
- Maintained composure and professionalism during high-pressure situations, including busy shifts and challenging customer interactions.
- Demonstrated excellent multitasking skills by managing multiple tables and orders, consistently delivering prompt and attentive service.
- Created a welcoming and clean environment, enhancing the overall guest experience, and maintaining high hygiene standards.
- Skillfully addressed and resolved customer concerns, turning potentially negative situations into positive outcomes.
Team Member
KFC
Heidelberg, VIC
03.2021 - 04.2023
- Thrived in a fast-paced environment by quickly adapting to changes, and maintaining efficiency under pressure.
- Cultivated strong relationships with coworkers through collaboration and effective communication, fostering a supportive team dynamic.
- Delivered exceptional customer service by utilizing interpersonal skills to build rapport with both customers and colleagues.
- Demonstrated reliability by consistently working scheduled shifts, stepping in during coworker absences, holidays, and peak periods.
- Maintained a focus on quality and accuracy while managing multiple responsibilities, ensuring customer satisfaction with every order.
- Embraced opportunities to support teammates, whether through task delegation, problem-solving, or taking initiative during busy times.
Landscaping
Diamond Valley Landscaping
Greensborough, VIC
01.2019 - 11.2022
- Performed lawn care tasks, including mowing and edging, to enhance the appearance and health of clients' properties.
- Assisted with trimming plants and shrubs to ensure proper growth, and maintain a neat, polished look.
- Identified and eradicated weeds, contributing to the upkeep of clean, presentable outdoor spaces.
- Worked diligently in challenging conditions, including hot weather, to complete tasks efficiently and to a high standard.
- Focused on attention to detail to create visually appealing, and well-maintained outdoor environments.
Education
Cert II - Hospitality
Box Hill Institute of TAFE
Melbourne, VIC11-2023
High School Diploma -
Doncaster Secondary College
Doncaster, VIC07-2023
High School Diploma -
Our Lady Of Mercy College
Heidelberg, VIC01-2018
Skills
- flexible, and fast learner
- strong interpersonal skills with an emphasis on customer service
- problem, solving skills
- efficiently handle multiple tasks and meet deadlines by prioritizing responsibilities based on urgency and importance
- teamwork and collaboration
Certification
- RSA (Responsible Service Of Alcohol License)
- Barista License
- Mental Health First Aid Trained
Timeline
Yugo Student Accommodation
01.2024 - Current
Waitress
The Sporting Globe Bar & Grill
06.2023 - 11.2023
Team Member
KFC
03.2021 - 04.2023
Landscaping
Diamond Valley Landscaping
01.2019 - 11.2022
Cert II - Hospitality
Box Hill Institute of TAFE
High School Diploma -
Doncaster Secondary College
High School Diploma -
Our Lady Of Mercy College