Sienna Matheson
Ocean Shores,NSW
Summary
At Treehouse , I excelled as a Bartender Supervisor, fostering team unity for peak performance and mastering beverage display skills. My focus on exceptional customer service and team empowerment significantly enhanced dining experiences, showcasing my ability to lead and collaborate effectively. I always focused on making sure my team where happy and working to the best of there ability to make sure it was a fun and positive environment for everyone.
Overview
5
5
years of professional experience
Work History
Bartender Supervisor
Treehouse Belongil Byron Bay
05.2020 - Current
- As a bar supervisor i focused on building strong relationships between our team to improve how we showed up, i would help to support my team in understanding what was expected of them for that shift, so we could reach the best possible outcomes for that night/day.
- I always Maintain a high standards of cleanliness and safety, ensuring that the bar was always looking its best and was functioning for fast effective and safe service.
- I would help with Training new bartenders on drink preparation, bar cleanliness, fresh produce ordering, bar open and close procedures.
- I would Provide exceptional customer service, making sure the guest where the main priority, and that they where having the best possible experience dinning with us.
- I would help with new cocktail ideas, and new drink special. To make sure we where always meeting customers preferences.
- Addressed customer complaints professionally, to minimalism bad experience, i would approach these effectively to limit conflict in the venue.
- I Served consistent portions following recipes and control standards, to keep our product consistent for or costumers to experience, and to limit alcohol wastage.
Bar Back
Treehouse
05.2020 - 07.2023
- Before becoming an official bartender, i was a bar back in the same bar supporting the on shift bartenders with tasks such as prep, i would prep all our fresh products for service keeping them in rotation to keep our garish looking fresh.
- I would restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- I Replaced empty kegs and soda syrups.
- I Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- I would restock to make sure our bar was full of the essentials to limit the chances of running out during service, This also include keeping our stock room and keg fridge clean to keep things running as smooth, and safely as possible.
- I Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
Education
High School Diploma -
Mullumbimby High School
Mullumbimby, NSW09-2024
Skills
- Team Empowerment
- Consumer Engagement Strategies
- Beverage Display Skills
- Effective Collaboration Skills
Timeline
Bartender Supervisor
Treehouse Belongil Byron Bay
05.2020 - Current
Bar Back
Treehouse
05.2020 - 07.2023
High School Diploma -
Mullumbimby High School
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