Sienna

• As an Administrator in a disability organization, I managed a wide range of responsibilities that required strong organizational skills, attention to detail, and the ability to remain calm and focused in high-pressure situations. My role involved coordinating services for individuals with disabilities, maintaining confidential records, and ensuring effective communication between clients, staff, and external partners.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Problem-solving and adaptability: In my role, I often dealt with last-minute changes or emergencies. I learned to quickly assess situations, prioritize tasks, and make decisions that ensured continuity of care for our clients.

• As a nanny for an autistic child, I provided tailored care and support in a nurturing and structured environment, ensuring their safety, well-being, and emotional development. I worked closely with the family and other professionals to implement strategies that supported the child’s individual needs, including managing routines, communication, and behavior.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.

In my role as an Administrative Assistant for a construction company, I supported the team by managing and organizing work-related spreadsheets, tracking project progress, and assisting with budgeting and resource allocation. I played a key role in ensuring that the company’s operations ran smoothly by maintaining accurate records and providing valuable data analysis.

• Managed filing system, entered data and completed other clerical tasks.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.