Sienna Nielsen

Front of House Manager

Curry Resort

Dalby, QLD

09.2022 - 02.2024

Greeted customers and addressed their needs in a friendly and professional manner.
Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
Assisted with training new staff members on proper customer service techniques.
Coordinated special events such as large parties, birthdays, anniversaries.
Ensured that all front-of-house operations ran smoothly and efficiently.
Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Maintained cash registers throughout shift and ensured accuracy of transactions.
Worked closely with chefs to ensure timely delivery of food orders to tables.
Monitored dining room cleanliness and tidiness at all times.
Managed reservations system including taking reservations over phone or online booking systems.
Provided support to servers when needed during busy periods or peak hours.
Checked quality of food before it was served to customers.
Resolved customer complaints in a professional manner.
Performed daily opening and closing duties such as setting up registers, counting money.
Verified that all menus items were accounted for after each shift ended.
Ensured compliance with health department regulations regarding sanitation and safety standards.
Responsible for ordering supplies necessary for front-of-house operations.
Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
Processed payments from customers using various payment methods.
Handled guest complaints quickly to maintain positive dining experience for patrons.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Handled complaints, settled disputes and resolved customer conflicts.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.