Sienna Nous
Lysterfield,VIC
Summary
Driven professional with a proven track record at Copticare, enhancing client satisfaction and fostering trust through strategic planning and excellent communication. Skilled in organizational and problem-solving abilities, adept at multitasking and remaining calm under pressure. Demonstrates a commitment to understanding customer needs and delivering service excellence.
Overview
2
2
years of professional experience
Work History
Client/Care Coordinator
Copticare
12.2023 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Senior Team Member
Lovisa
05.2022 - 11.2022
- Open and close store, includes opening register and closing, adding up the end of day figures.
- Cash handling
- Stocktake
- Customer service
- Demonstrated knowledge of company mission and goals.
Education
Nazareth College
Noble Park North, VIC2023
Skills
- Organizational Skills
- Patient Education
- Claims Processing
- Care Planning
- Goal Setting
- Scheduling
- Team Supervision
- Strategic Planning
- Case Management
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Customer service excellence
- Adaptability and Flexibility
References
Miriam Yoon (Manager)
0435383333
Timeline
Client/Care Coordinator
Copticare
12.2023 - Current
Senior Team Member
Lovisa
05.2022 - 11.2022
Nazareth College
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