Sienna Otten-sommerville
Sydney,NSW
Summary
Coming from a real estate background I've been significantly exposed a diverse range of property within the Sutherland Shire. I have always had a "flare" for design and creativity which lead me to my current study path using CAD within the architectural realm. On a basic level, I have been able to use my interpersonal, customer experience skills in combination with my creativity to assist in many renovation projects at my current place of work which is something im looking to advance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Consultant
Reece
Taren Point , NSW
09.2024 - Current
- Building relationships with cash sale and trade account customers.
- Assisting in the design and product selection process.
- Wide product knowledge.
- Store presentation and representation.
All Rounder/Front Desk Receptionist
Ski Rider Hotel
Wilsons Valley , NSW
06.2024 - 09.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted in booking management within the hotel.
- Maintained an organised reception area and ensured that all guests were attended to promptly.
- Coordinated travel arrangements for employees and visitors when required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
Leasing Executive
Highland Property
Cronulla , NSW
02.2023 - 03.2024
- Extensive area and network coverage
- Managed the marketing, presentation, and leasing of rental properties at high volume.
- Ensured compliance with all applicable laws, regulations, rules, ordinances, and standards related to the leasing process.
- Developed marketing plans for vacant units that included advertising campaigns, open houses, and other events.
- Conducted tours of properties for prospective tenants and answered questions regarding features of available units.
- Managed weekly and Saturday open home runs based on owner preferences and client availability.
- Responded to tenant inquiries regarding maintenance issues or service requests promptly.
- Coordinated move-in and move-out processes by verifying security deposits are collected properly; preparing checklists; scheduling inspections; completing paperwork; collecting keys;.
Admin/ Customer Service/ Logistics
HMR Supplies (Metal roofing manufacturer)
Revesby , NSW
11.2022 - 02.2023
- Received and directed calls/emails.
- Processed product orders and transactions using MYOB.
- Monitored customer feedback to identify areas of improvement in customer service processes.
- Resolved complex customer issues in a timely manner.
- Managed inventory levels by tracking stock movements.
- Organised delivery logistics
Education
Certificate IV in Residential Drafting - Architecture
TAFE
Ultimo12-2025
HSC/ ATAR - High School, Year 11-12
De La Salle Catholic College
Burraneer, NSW12-2023
Yr 10 ROSA - High School, Year 7-10
Our Lady of Mercy Catholic College
Burraneer12-2020
Architectural Drafting (Auto CAD), Project Managem -
TAFE
Sydney, NSWSkills
- Customer Service
- Administrative Support
- Verbal and written communication
- Email and telephone decorum
- Conflict Management
- Technologically savvy
- Telephone Etiquette
- Effective Planning
- Problem-solving skills
- Strategic Planning
Affiliations
- Raced motocross for several years
- Recently completed bucket list item to work a season in the snow
- Very interested in design and creative activities
Certification
- Drivers license
References
References available upon request.
Timeline
Consultant
Reece
09.2024 - Current
All Rounder/Front Desk Receptionist
Ski Rider Hotel
06.2024 - 09.2024
Leasing Executive
Highland Property
02.2023 - 03.2024
Admin/ Customer Service/ Logistics
HMR Supplies (Metal roofing manufacturer)
11.2022 - 02.2023
Certificate IV in Residential Drafting - Architecture
TAFE
HSC/ ATAR - High School, Year 11-12
De La Salle Catholic College
Yr 10 ROSA - High School, Year 7-10
Our Lady of Mercy Catholic College
Architectural Drafting (Auto CAD), Project Managem -
TAFE
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