Sienna Slater
Summary
As a Senior Property Manager, I oversee property portfolios, build strong client relationships, and ensure smooth operations. I'm skilled in managing records, resolving disputes, following up on overdue rent, and drafting lease agreements and contracts. I've also driven significant new business growth through strategic business development tasks. My background in retail and reception has further strengthened my organizational, customer service and administration skills contributing to overall business success.
Overview
5
5
years of professional experience
Work History
Senior Property Manager
Harcourt's ASAP
07.2023 - Current
- Kept detailed records of property transactions, including leases, renewals, and terminations.
- Worked with legal counsel to resolve tenant disputes and protect property owner interests.
- Managed budgets and financial reports for multiple properties.
- Tracked rental payments and followed up on overdue payments.
- Issued invoices for fees to owners and renters.
- Drafted lease agreements and contracts.
- Assisted with business development to attract new clients.
Retail Sales Assistant
Cotton On
10.2022 - 07.2023
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
Retail Sales Assistant
Forever New
09.2021 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Opened and closed store independently and prepared nightly bank drop for manager.
Receptionist
Bounce Inc/Supaworld
10.2019 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate IV - Agents Representatives
Chisholm Institute
Melbourne, VIC06-2023
High School Diploma -
Chisholm Institute
Frankston11-2022
Skills
- Organization skills
- Telephone skills
- Data entry
- Customer and client relations
- File management
- Processing payments
- Rent collection
- Portfolio oversight
- Preparing property agreements and contracts
Accomplishments
- Australian Drivers Licence
- First Aid Certified
Timeline
Senior Property Manager
Harcourt's ASAP
07.2023 - Current
Retail Sales Assistant
Cotton On
10.2022 - 07.2023
Retail Sales Assistant
Forever New
09.2021 - 10.2022
Receptionist
Bounce Inc/Supaworld
10.2019 - 04.2022
Certificate IV - Agents Representatives
Chisholm Institute
High School Diploma -
Chisholm Institute
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