Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sienna Smith

Summary

Dynamic and efficient professional with extensive experience in customer service and complaint resolution. Proven ability to train team members and enhance operational efficiency. Skilled in cash handling and POS systems, demonstrating strong teamwork and attention to detail to ensure a positive customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Koko Black
10.2023 - Current
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Canteen Assistant

H&H Canteens
02.2024 - 12.2024
  • Prepared ingredients and recipe components ahead of time.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served food according to temperature, safety, and presentation guidelines.

Christmas Casual Retail Assistant

Ghanda Clothing
11.2023 - 01.2024
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Kept merchandise organized with regular recovery work.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Assisted customers with sales orders, returns and exchanges.

Shift Supervisor

Hungry Jack's
01.2023 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Crew Member

Hungry Jack's
12.2020 - 01.2023
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

Bachelor of Exercise And Sport Science - Health

Deakin University
Sunshine, VIC
11-2022

Bachelor of Exercise And Sport Science - Health

Deakin University
Geelong, VIC
12-2026

Skills

  • Problem-solving
  • Complaint resolution
  • Call center operations
  • Workplace safety
  • Teamwork and collaboration
  • Willingness to learn
  • Cash handling
  • Customer service
  • POS systems
  • Verbal and written communication
  • Attention to detail
  • Conflict resolution

Certification

HLTAID011 - Provide First Aid

HLTAID010 - Provide basic emergency life support

PUAFER008 - Confine small emergencies in a facility

SITXFSA005 - Use hygienic practices for food safety

SITXFSA006 - Participate in safe food handling practices

Working with Children's Check


Timeline

Canteen Assistant

H&H Canteens
02.2024 - 12.2024

Christmas Casual Retail Assistant

Ghanda Clothing
11.2023 - 01.2024

Team Member

Koko Black
10.2023 - Current

Shift Supervisor

Hungry Jack's
01.2023 - 11.2023

Crew Member

Hungry Jack's
12.2020 - 01.2023

Bachelor of Exercise And Sport Science - Health

Deakin University

Bachelor of Exercise And Sport Science - Health

Deakin University

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Sienna Smith