Sienna Thomas
Manly,Australia
Summary
A well-presented and capable professional with a Certificate I in Real Estate and currently pursuing a Class 2 Real Estate License. Known for a strong reputation in problem-solving and enhancing customer satisfaction, with a proven track record of meeting company goals. A reliable candidate seeking a trainee position, offering excellent communication skills and sound judgment. Highly organized and eager to take on additional responsibilities to contribute to team success. Previous experience includes part-time roles as a trusted babysitter, retail assistant, wholesale assistant, and real estate agent.
Overview
4
4
years of professional experience
Work History
Business Development Manager
NOVAK PROPERTIES
Dee Why, NSW
11.2023 - Current
- Identified and engaged potential clients, fostering relationships, and negotiating agreements to drive business growth.
- Created compelling presentations to attract new business opportunities and showcase agency services.
- Developed and maintained strong client relationships through effective communication, primarily via phone.
- Prepared properties for campaigns and guided clients through the leasing process.
- Prospected new clients through cold calling, door-to-door outreach, and social media engagement.
- Educated clients on the features and benefits of services offered by the agency to enhance client understanding and satisfaction.
- Followed up on leads generated from marketing campaigns to maximise sales opportunities.
- Resolved customer complaints promptly, ensuring a high level of satisfaction.
- Collaborated closely with the senior management team to achieve strategic goals.
- Demonstrated exceptional verbal and written communication skills in interactions with clients via phone and email.
- Successfully generated leads through persuasive cold calling and strategic communication techniques.
Leasing Consultant
NOVAK PROPERTIES
Dee Why, NSW
07.2022 - 11.2023
- Welcomed potential tenants and provided detailed information about available properties.
- Prepared lease agreements and managed the collection of security deposits and rent payments.
- Conducted open house inspections, effectively showcasing property features and amenities.
- Advised tenants on rental policies and procedures to ensure compliance with relevant laws.
- Delivered exceptional customer service throughout the tenancy to foster positive tenant relationships.
- Inspected vacated units to assess necessary repairs and improvements prior to new occupancy.
- Facilitated move-out processes by conducting final walkthroughs, collecting keys, and preparing documentation for accounting.
- Managed incoming inquiries regarding unit availability and pricing, providing accurate and timely information.
- Performed background checks on prospective tenants to ensure qualified applicants.
Customer Service Assistant
Paradise Blue
Manly, Australia
06.2021 - 03.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Casual Babysitter
Private Client
Sydney, Australia
12.2021 - 01.2022
- Communicated positively with children and guardians
- Play games, worked on puzzles, and read books to young children
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Prepared healthy, age-appropriate snacks and meals
- Taught children to organize toys, wash hands and share by leading by example
- Bathed, dressed and helped with brushing teeth as part of bedtime preparation.
Wholesale Assistant
Lorna Murray
Summer Hill, Australia
01.2021 - 06.2021
- Assisted with customer service enquiries
- Presentation packaging and dispatch of premium fashion items
- Assisted principal with daily administrative tasks.
Customer Service Assistant
Kid Stuff
Brookvale, Australia
10.2020 - 01.2021
- Carried out day to day duties accurately and efficiently
- Maintained energy and enthusiasm in a fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Helped customers established purchases, locate items and join reward programs.
Education
Certificate 1 in Real Estate -
TAFE NSW
09.2022
Completed up to Year 11 -
The Pittwater House School
01.2022
Class 2 Real Estate License -
Australian College of Professionals
Sydney, NSWSkills
- Customer Service
- Excellent Communication
- Organization and Time Management
- Active Listening
- Teamwork and Collaboration
- Licensed with motor vehicle
- Retail Sales Experience
- Business Development
- Prospecting
- Relationship Building
- Reporting and Correspondence
- Background Checks
- Creative Problem-Solving
- Leasing Terms and Specifications
- Lease Agreements
- Property Marketing
Accomplishments
- Rowing / Queenwood School for Girls / First Fours
- Snowboarding / Regional / State / National Section
- Cheerleading / National place getters under 13
Timeline
Business Development Manager
NOVAK PROPERTIES
11.2023 - Current
Leasing Consultant
NOVAK PROPERTIES
07.2022 - 11.2023
Casual Babysitter
Private Client
12.2021 - 01.2022
Customer Service Assistant
Paradise Blue
06.2021 - 03.2022
Wholesale Assistant
Lorna Murray
01.2021 - 06.2021
Customer Service Assistant
Kid Stuff
10.2020 - 01.2021
Certificate 1 in Real Estate -
TAFE NSW
Completed up to Year 11 -
The Pittwater House School
Class 2 Real Estate License -
Australian College of Professionals
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