Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sienna Tsoukalas

Botany,NSW

Summary

I am a driven and focused student at University of New South Wales Business school, ranked #1 business school in Australia, where I will complete a Bachelor of Commerce (International). My team mates and colleagues know me as a motivating person, focused on finding new and innovative solutions to problems throughout my journey at UNSW. I have experience in sales and hospitality which has acclimated me to a fast-paced work environment. I am currently employed at Gebr.Heinemann, one of the world's leading travel retailers, where I have gained thorough insights into the key skills for an employee. I plan to major in International Business and Economics, and will undertake a one year exchange where I will study abroad and gain insights to the political, economic, and cultural aspects of global business.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant

Gebr. Heinemann
10.2022 - Current
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Recommended complementary purchases to customers, increasing revenue.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.

Waitress

Eksentrik Cafe
09.2020 - 02.2022
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Informed customers about daily and seasonal specials.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

The Grounds Of Alexandria
10.2021 - 01.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

Sales Assistant

Shire Foods East
11.2018 - 02.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Recommended complementary purchases to customers, increasing revenue.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Coordinated logistics and catering for meetings and sales events.

Education

Bachelor of Commerce (International) - Commerce

University of New South Wales
Sydney, NSW
12.2027

Higher Schools Certificate -

St Spyridon College
Maroubra, NSW
11.2023

Skills

    • Display building
    • Regulatory Compliance
    • Sales Records Management
    • Point of sale operation
    • Engaging with Diverse Customers
    • Flexible Hours
      • Strong Communication and Interpersonal Skills
      • Transaction Processing
      • Teamwork
      • Retail Sales
      • Excellent Written and Verbal Communication

Accomplishments


  • Represented NSW regional football in Sydney, Adelaide, and Melbourne from 2018-2023.
  • Achieved honour roll ATAR upon HSC completion

Languages

Greek
Professional Working
English
Native or Bilingual

Timeline

Retail Sales Assistant

Gebr. Heinemann
10.2022 - Current

Waitress

The Grounds Of Alexandria
10.2021 - 01.2022

Waitress

Eksentrik Cafe
09.2020 - 02.2022

Sales Assistant

Shire Foods East
11.2018 - 02.2019

Bachelor of Commerce (International) - Commerce

University of New South Wales

Higher Schools Certificate -

St Spyridon College

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Sienna Tsoukalas