Sienna Yaghi
Bexley
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist & Booking Co-Ordinator
Crash Claim Accident Management
09.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales Assistant
Lorna Jane
04.2023 - 11.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
High School Diploma -
Port Hacking High School
Miranda, NSWSkills
- Customer service
- Data entry
- Phone handling
- Office organization
- Team collaboration
- Active listening
- Sales techniques
- Telephone skills
- Customer/Client relations
Timeline
Receptionist & Booking Co-Ordinator
Crash Claim Accident Management
09.2023 - Current
Sales Assistant
Lorna Jane
04.2023 - 11.2023
High School Diploma -
Port Hacking High School
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