Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Siennah Bourke

Siennah Bourke

Grose Vale,NSW

Summary

Currently a student looking for part time work.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and keeping the clinic running smoothly with exceptional communication. Positive and upbeat with strong relationship-building abilities.

Overview

2
2
years of professional experience

Work History

Receptionist

My Cosmetic Clinic
04.2023 - Current
  • Meet and greet clients
  • Answer and transfer calls on busy multi line phone and direct incoming calls
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Upsell beauty and skin products in clinic
  • Corresponded with clients through email and telephone.
  • Schedule Appointments
  • Resolve customer problems and complaints
  • Keep clinic running smoothly and on time throughout the day
  • Take EFT and cash payments
  • Update patient files
  • Maintain and update stock
  • Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Handled cash transactions and maintained sales and payments records accurately.

Swimming Instructor

Lindas Learn To Swim
03.2022 - Current
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Developed and implemented lesson plans based on individual student needs.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
  • Set up and broke down equipment before and after classes.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

St Paul's Grammar School
Cranebrook
2024

Royal Life Saving NSW
Sydney, NSW
2023

Skills

  • Customer service
  • Payment processing
  • Sales and promotions
  • Inventory management
  • Team Collaboration
  • Clinic opening and closing
  • Computer Proficiency
  • Business operations understanding
  • Customer and client relations
  • Upselling strategies

Hobbies

  • Gym
  • Basketball
  • Beach
  • Fashion
  • Live music
  • Food

Timeline

Receptionist

My Cosmetic Clinic
04.2023 - Current

Swimming Instructor

Lindas Learn To Swim
03.2022 - Current

High School Diploma -

St Paul's Grammar School

Royal Life Saving NSW

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Siennah Bourke