Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Briggs

Clayfield,TAS

Summary

Competent Phlebotomy Technician with 2.5 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures. Committed to maintaining highest quality standards when collecting, labelling and processing samples and specimens.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Phlebotomist Technician

4Cyte Pathology
04.2022 - Current
  • Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
  • Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
  • Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
  • Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.

Customer Service Team Member

Kmart
08.2021 - 04.2022
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.

Crew Trainer

McDonald's
03.2018 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Education

Bachelor of Nursing/Behavioural Science -

Queensland University of Technology
Brisbane, QLD
12.2024

Skills

Patient Care

Patient confidentiality

Infection Control

Relationship Building

Specimen handling and labeling

Venipuncture Technique

Blood culture collection

Pediatric phlebotomy

Certification

  • Certificate III in Pathology Collection
  • CPR and First Aid
  • Blue and Yellow Card

Timeline

Certified Phlebotomist Technician

4Cyte Pathology
04.2022 - Current

Customer Service Team Member

Kmart
08.2021 - 04.2022

Crew Trainer

McDonald's
03.2018 - 11.2021

Bachelor of Nursing/Behavioural Science -

Queensland University of Technology

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Sierra Briggs