Sierra Matthiesen
Sydney,NSW
Summary
Highly motivated professional with extensive experience in telemarketing, receptionist roles, and owning a cleaning business. Recently relocated to Sydney to be closer to family and have secured a rental property. Known for a positive 'can do attitude' and willingness to exceed expectations. A fast learner who excels in both team environments and working independently. Explore diverse background and feel free to reach out with any inquiries.
Overview
28
28
years of professional experience
Work History
Telemarketer
Muscular Dystrophy Association
05.2001 - 06.2022
- Conducted cold calls to potential clients.
- Resolved inquiries efficiently to maintain high service standards.
- Managed sales calls.
- Consistently produced new leads each day.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Telemarketing Sales Representative
Nocturnal Card
- Conducted outbound calls to potential customers in order to generate sales leads.
- Received incoming calls from customers inquiring about products or services
- Won daily award for most sales made each day
- Customer service experience
- Computer experience
Temp Worker
Sydney temping agency
07.1999 - 05.2005
- Gained valuable experience by engaging in various employment roles.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Customer Service Representative
Optus
09.2004 - 02.2006
- Provided detailed responses to customer inquiries concerning products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated proficiency in computer operations and keyboard usage.
- Demonstrated professionalism in interactions with challenging customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Receptionist
Bayside Corporate Centre
02.1997 - 05.2000
- Managed incoming calls on a 99-line switchboard.
- 30 small businesses within the business
- Demonstrated proficiency in managing office operations and administrative tasks.
- Demonstrated proficiency in computer operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Telemarketer
Kirby vacuums
02.2009 - 05.2011
- Conducted telemarketing through cold calls.
- Coordinated daily appointment setting.
- Delivered exceptional service to customers while driving sales growth.
- Sourced potential clients through targeted outreach.
Owner of Cleaning Business
Sierra Matthiesen (myself)
01.2020 - 05.2025
- Performed daily cleaning tasks in residential settings.
- Delivered exceptional customer service.
- Generated revenue through effective sales strategies.
- Completed assignments independently.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Some College (No Degree) - Computer And Keyboard Skills
04.1999
Some College (No Degree) - Receptionist Course
04.1999
Skills
- Telephone sales experience
- Inbound and outbound sales experience
- Cold calling
- Customer service experience
- Office admin skills
- Reception skills
- Computer and keyboard skills
- Sales experience
- Customer Relations
- Script use
- Customer Database Maintenance
- Attention to Detail
- Warm Calling
- Professional speaking abilities
- Results-Driven
- Sales expertise
- Call Center Operations
- Lead Generation
- Verbal and written communication
- Appointment Scheduling
Timeline
Owner of Cleaning Business - Sierra Matthiesen (myself)
01.2020 - 05.2025
Telemarketer - Kirby vacuums
02.2009 - 05.2011
Customer Service Representative - Optus
09.2004 - 02.2006
Telemarketer - Muscular Dystrophy Association
05.2001 - 06.2022
Temp Worker - Sydney temping agency
07.1999 - 05.2005
Receptionist - Bayside Corporate Centre
02.1997 - 05.2000
Telemarketing Sales Representative - Nocturnal Card
WEA SYDNEY - Some College (No Degree), Computer And Keyboard Skills
WEA SYDNEY - Some College (No Degree), Receptionist Course
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