Siew Khin Nora Ling
Strawberry Hills, NSW
Summary
Administrative and finance support specialist with extensive experience in providing full office support for the NSW Office of the Children’s Guardian. Proven ability to manage customer enquiries, streamline internal procurement and invoicing processes, and deliver high-quality financial services. Dedicated to improving operational efficiency through strong organizational skills and meticulous attention to detail.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customers Services
Bunnings Warehouse
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administration and Finance Support Officer
NSW Office of the Children’s Guardian
01.2000 - Current
- Provided comprehensive administrative and clerical support to ensure the smooth running of the office.
- Processed accounts receivable and payable, managed banking transactions, reconciled credit card statements, and prepared basic financial reports.
- Managed procurement processes by ordering office supplies, managing inventory of stationery and equipment, and coordinating deliveries.
- Addressed incoming enquiries via phone, email, and in-person, ensuring effective and responsive communication.
- Improved internal procurement processes and raised invoices while following up with debtors for overdue payments.
- Verified tax invoices to ensure proper approval and accurate GST application, avoiding duplicate payments.
- Created and managed new supplier records and purchase orders, ensuring timely processing and follow-up on overdue accounts.
- Managed the Finance mailbox daily, addressing both internal and external queries.
- Coordinated with internal and external stakeholders to ensure timely supply and receipt of orders before processing payments.
- Supported financial closing processes including monthly reconciliation (direct debits for staff travel, office rental, CE, NDIS deposits, and GIPA payments) and GovConnect procedures for month-end closings.
- Provided backup support during periods of absence for the Finance Support Officer and assisted with audit requests, annual stocktakes, and financial year-end processes.
- Participated in procurement process reviews as requested by the Finance Manager to ensure ongoing improvements in administrative and financial operations.
Education
TAFE Diploma -
TAFE
01.2009
Skills
- Customer Support:
- Responding to a range of enquiries by directing customers or providing the appropriate responses
- Demonstrating professionalism, discretion, and quality client service at all times
- Administrative & Clerical Support:
- Balancing diverse administrative needs within negotiated timeframes
- Coordinating office supplies, resource management, and support services to ensure smooth operations
- Financial & Procurement Management:
- Processing accounts receivable and payable, including banking and credit card reconciliations
- Managing procurement of office supplies, creating new supplier records, generating purchase orders, and following up on overdue invoices
- Ensuring timely vendor payments and adherence to tax invoice procedures (including GST compliance)
- Operational Process Improvement:
- Adapting and implementing policy and procedural changes to enhance operational efficiency
- Assisting in procurement process reviews and supporting audit requests, annual stocktakes, and financial year-end processes
- Technical Proficiency:
- Microsoft Word
- Intermediate Excel
- SAP Financial Management Systems
- Outlook
- Objective Records Management Systems
- FileMaker Database
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- The Essentials Cyber Security Awareness Training
- Completed Application and Interview Skills Course
- Completed Excel: Conditional Formatting for Beginners
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Administration and Finance Support Officer
NSW Office of the Children’s Guardian
01.2000 - Current
Customers Services
Bunnings Warehouse
TAFE Diploma -
TAFE
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