Siew Shin (Kyle) Teo
Riverwood,NSW
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Administration Coordinator
Oriental Merchant Pty Ltd
11.2022 - Current
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
- Report to operations manager, sales and office personnel.
- Solve problems to maintain timely completion of parts and meet strict deadlines.
- Process orders for Amazon, Woolworths, IGA & food services across Australia.
- Process orders through SAP & Highjump system
- Create sales orders & invoice
- Supported an efficient production system in a fast paced environment by accurately processing all new orders and delegating tasks as each order required.
- Coordinated transportation for outbound shipments.
- Assisted in pallet control, maintain the accuracy of all pallet movements in and out warehouse.
- Prepare pallet dockets
Factory Assistant
M&M Trading Pty Ltd
01.2022 - 11.2022
- Assisted in inventory management, ensuring accurate counts and timely replenishment of materials for uninterrupted production flow.
- Completed tasks efficiently within tight deadlines, maintaining a consistent record of meeting or exceeding production targets.
- Collaborated with supervisors to address workflow bottlenecks, resulting in smoother operations and improved efficiency.
- Maintained clean workspaces, promoting a healthy and organized environment for optimal productivity.
- Communicate with sales person about jobs and also directly with client via phone and email.
Factory Worker
Specialised Linen Services Pty Ltd
03.2021 - 01.2022
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Provides laundry,linen hire, supply, dry cleaning & valet services to customers in the accommodation, healthcare & hospitality sectors.
- As a member team, ensuring linen is correctly processed & ready to be despatched.
- Work in fast paced, repetitive & high pressure environment, reliable & a team player.
Uber Partner
Uber Eats
05.2019 - 03.2021
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Administration Clerk
Aver Asia Pte Ltd
01.2013 - 04.2019
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Performed a range of administrative duties from maintaining production schedules to purchasing supplies and hiring vendors.
- Coordinated and scheduled all company meetings, appointment, interviews & inspections.
- Other general tasks as required e.g basic cleaning duties, keeping communal areas neat and tidy.
Education
Certificate IV - Ageing Support
Australian Health & Science Institute
Blacktown, NSW12.2024
Skills
- Office Administration
- Document Control
- Team Collaboration
- Attention to Detail
- Inbound phone call handling
- Time Management
- Filing
- Data Entry
- File Organization
- Microsoft Excel
- Multitasking and Organization
- Administration and Operations
Languages
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Korean
Limited Working
Timeline
Administration Coordinator
Oriental Merchant Pty Ltd
11.2022 - Current
Factory Assistant
M&M Trading Pty Ltd
01.2022 - 11.2022
Factory Worker
Specialised Linen Services Pty Ltd
03.2021 - 01.2022
Uber Partner
Uber Eats
05.2019 - 03.2021
Administration Clerk
Aver Asia Pte Ltd
01.2013 - 04.2019
Certificate IV - Ageing Support
Australian Health & Science Institute
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