Sigrid Langford Scherf
Lithgow
Summary
Highly experienced Hospitality and Administration expert with over 6 years of experience in assisting with and fulfilling organization staffing needs and requirements. Proven track record of utilizing excellent personal, communication, and organization skills to effectively lead and enhance hospitality service, recruit exceptional personnel, and optimize department efficiencies. Outstanding team player with excellent communication skills, commitment to delivering high-quality work, and strong self-motivation. Possesses strong negotiating skills and business acumen, while also capable of working independently.
Overview
14
14
years of professional experience
Work History
Owner and Manager
Blackheath Bar and Bistro
01.2018 - 12.2023
- Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with local, state, and federal labor regulations
- Maintaining a high level of stock control in both food and beverage to achieve Minimum waste
- Ordering produce for the business including beverage, staff needs and office equipment
- Knowledge and use of an array of POS systems
- Managing a 120 pax restaurant including bar staff, wait staff and kitchen staff
- Daily cash handling, EOD, banking
- Customer relations, dispute resolutions and a high level of customer service
- Booking Music, theatre and school holiday entertainment for children, arranging private functions for wedding receptions, parties, anniversaries and Birthdays
- Designed training programs, enhancing skills and enabling employee growth.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Retail Sales Manager
Blackheath Antique Jewellery
01.2010 - 12.2014
- Guided team members to exceed sales targets through personalized coaching.
- Resolved customer complaints swiftly, enhancing overall satisfaction and brand reputation.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administration Manager
Boathouse on Blackwattle Bay
01.2010 - 07.2013
- Administration duties including bookings, customer service, communications, filing, data entry and day to day running of a Hatted restaurant
- For filling the special needs of customers including booking accommodation, if needed and maintaining their confidentially
- Coordinating Weddings, Birthdays, parties and ordering the appropriate items for these functions
- This job required that I was unsupervised for 80% of my working week so I am used to working unaided
- Coordinated multiple projects by employing resource allocation and timeline management.
- Established clear channels of communication for improved information flow throughout the organization.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
Education
Year 12 - HSC
SCECGS Redlands
Neutral Bay, NSW11.2019
Bachelor of Arts -
University of Wollongong
Wollongong, NSW07.1996
Skills
- Excellent time skills
- POS systems
- Food Handling Certificate
- Hygiene Certificate
- Computer skills
- Current license
- Own car
- Up to date covid vaccinations
- Client service
- Operations management
- Project management
- Marketing
- Team oversight
- Financial management
- Business development
- Business launch
- Negotiation
- Team oversight
- Financial management
- Business development
- Business launch
- Negotiation
Otherexperience
Available on request
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
- Singing
Timeline
Owner and Manager
Blackheath Bar and Bistro
01.2018 - 12.2023
Retail Sales Manager
Blackheath Antique Jewellery
01.2010 - 12.2014
Administration Manager
Boathouse on Blackwattle Bay
01.2010 - 07.2013
Year 12 - HSC
SCECGS Redlands
Bachelor of Arts -
University of Wollongong
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