Sigrid Rattle
Colac,VIC
Summary
Dynamic leader with proven expertise as Cashier Team Lead at IGA Supermarket, enhancing customer satisfaction through exceptional service and problem-solving. Skilled in cash handling and team leadership, fostering a positive work environment. Successfully trained new cashiers, boosting team performance by 20%. Reliable and adaptable, consistently exceeding service expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
IGA Supermarket
Colac, VIC
08.2010 - 11.2011
- Resolved customer inquiries and issues to enhance shopping experience.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Ensured compliance with cash handling procedures and loss prevention measures.
- Implemented best practices for maintaining a clean and organized checkout area.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Certificate III in Business
Affie
Melbourne, VIC10-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
Certification
Due to having very bad arthritis and focalised epilepsy, I'm having to use a mobility walker.
Also I am without a vehicle at the moment, Therefore a position from home would be appropriate.
Either part time of casual would be wonderful.
Languages
German
Native or Bilingual
Timeline
Cashier Team Lead
IGA Supermarket
08.2010 - 11.2011
No Degree - Certificate III in Business
Affie