Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siham Ahmed

Williams Landing,Vic

Summary

With a strong focus on enhancing customer experiences and streamlining operations, utilising critical thinking and communication skills at Woolworth's to effectively address concerns and ensure customer satisfaction. Working as a Receptionist at H&A Premiere Choice further developed, time management abilities and fostered a collaborative team environment.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Woolworths
11.2019 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Receptionist

H&A Premiere Choice
04.2019 - 04.2020
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Bachelor of Health Sciences - Public Health And Health Promotion

Latrobe University
Bundoora, VIC
12.2024

Certificate III - Individual Support

AMES
04.2025

Skills

  • Team Development
  • Good communication skills
  • Time management
  • Critical thinking
  • Customer Service

Languages

English
Native or Bilingual
Oromo
Native or Bilingual

Timeline

Customer Service Representative

Woolworths
11.2019 - Current

Receptionist

H&A Premiere Choice
04.2019 - 04.2020

Bachelor of Health Sciences - Public Health And Health Promotion

Latrobe University

Certificate III - Individual Support

AMES

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Siham Ahmed