Hardworking and analytical UWA accountancy graduate seeking for a position as a graduate auditor or where I can integrate my background and experience to help conduct audit procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
all rounder
Coco Fresh Tea & Juice
01.2023 - Current
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Controlled line and crowd with quick, efficient service.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Cashier
Chili Panda
09.2019 - Current
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and managed relationships with customers to increase customer loyalty.
Operated cash register to record transactions accurately and efficiently.
Utilized POS system to handle customer cash and credit card transactions.
Maintained customer satisfaction with quick and professional handling of product returns.
Education
Master of Commerce - Business Information and Logistics Management
University of Western Australia
The University Of Western Australia
07.2023
Bachelor of Commerce - Accounting
University of Western Australia
The University Of Western Australia
07.2021
Skills
Customer Service Process Improvement
Proficient in Office software
Customer Service
Stock Management
Financial Management
Cash Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Certification
Bartender certificate
Australia driver's license
Reference Check
Chili Panda
Shihao: 0450622429
Timeline
all rounder
Coco Fresh Tea & Juice
01.2023 - Current
Customer Service Cashier
Chili Panda
09.2019 - Current
Master of Commerce - Business Information and Logistics Management