Sihan Rong
Perth,WA
Summary
Hardworking and analytical UWA accountancy graduate seeking for a position as a graduate auditor or where I can integrate my background and experience to help conduct audit procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
all rounder
Coco Fresh Tea & Juice
01.2023 - Current
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Cashier
Chili Panda
09.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Master of Commerce - Business Information and Logistics Management
University of Western Australia
The University Of Western Australia07.2023
Bachelor of Commerce - Accounting
University of Western Australia
The University Of Western Australia07.2021
Skills
- Customer Service Process Improvement
- Proficient in Office software
- Customer Service
- Stock Management
- Financial Management
- Cash Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Certification
- Bartender certificate
- Australia driver's license
Reference Check
Chili Panda
Shihao: 0450622429
Timeline
all rounder
Coco Fresh Tea & Juice
01.2023 - Current
Customer Service Cashier
Chili Panda
09.2019 - Current
Master of Commerce - Business Information and Logistics Management
University of Western Australia
Bachelor of Commerce - Accounting
University of Western Australia