Sihan Yu
Melbourne,VIC
Summary
A dynamic sales professional with a proven track record at Guohong Cheng, adept in sales and marketing strategies and customer relationship building. Excelled in increasing sales revenue through strategic client engagement and persuasive product presentations, surpassing quarterly sales targets. Skilled in CRM tracking and interpersonal communication, consistently fostering long-term customer loyalty and expanding client base.
Overview
2
2
years of professional experience
Work History
Salesman
Guohong Cheng
03.2019 - 07.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
BBA - Finance And Economic And Management
Monash University
Melbourne, VIC12-2024
Skills
- Sales and marketing strategies
- Customer Relationship Building
- Sales strategy development
- Upselling and Cross Selling
- Objection handling
- Technical understanding
- CRM Tracking
- Production leadership
- Interpersonal communication skills
- Customer Relations
Timeline
Salesman
Guohong Cheng
03.2019 - 07.2021
BBA - Finance And Economic And Management
Monash University
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