Fathima Sihla Mohamed Siddeek
Park Ridge,QLD
Summary
Detail-oriented laboratory professional with extensive experience in good laboratory practices and clinical environments. Proven ability to enhance course effectiveness and maintain a safe, organized laboratory. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Lab Experience
QUT Kelvin Grove Campus
QUT Kelvin Grove
11.2025 - Current
- Enhanced overall course effectiveness by collaborating closely with faculty and providing input on ways to improve the laboratory experience for students.
- Analyzed laboratory findings to check accuracy of results.
- Continuously maintained a clean and organized laboratory environment, minimizing potential hazards and ensuring efficient workflow.
- Provided valuable input during planning stages, offering suggestions for improvements based on hands-on experience and industry knowledge.
- Worked closely with laboratory staff to ensure safe and effective learning environments for hands-on lab experiences.
Customer Service Representative
TK Maxx
Loganholme, QLD
10.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring adherence to company policies.
- Supported team members in training on customer service protocols and tools.
- Maintained knowledge of store promotions and product offerings to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Target Australia
Springwood, QLD
10.2020 - 10.2021
- Collaborated with management to address escalated customer concerns promptly.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Assisted in organizing promotional displays, improving visual merchandising standards.
- Contributed to team goals by actively participating in daily meetings and feedback sessions.
Education
Biomedical Sciences
Queensland University of Technology
Brisbane, QLD11-2026
High School Diploma -
Runcorn State High School
Runcorn, QLD11-2021
Skills
- In-depth laboratory experience
- Clinical laboratory experience
- Good laboratory practices (GLP)
- Laboratory protocol adherence
- Scale-up process experience
- ELISA assay experience
- Flow Cytometry experience
- Cell Culturing experience
- Laboratory equipment use
- Lab Housekeeping
- Calibrating Microscopes
Languages
Tamil
Native or Bilingual
Timeline
Lab Experience
QUT Kelvin Grove Campus
11.2025 - Current
Customer Service Representative
TK Maxx
10.2024 - Current
Customer Service Representative
Target Australia
10.2020 - 10.2021
Biomedical Sciences
Queensland University of Technology
High School Diploma -
Runcorn State High School