Fathima Sihla Mohamed Siddeek
TK Maxx
Park Ridge,QLD
5
years of professional experience
Detail-oriented laboratory professional with extensive experience in good laboratory practices and clinical environments. Proven ability to enhance course effectiveness and maintain a safe, organized laboratory. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Lab Experience
11 Months- Enhanced overall course effectiveness by collaborating closely with faculty and providing input on ways to improve the laboratory experience for students.
- Analyzed laboratory findings to check accuracy of results.
- Continuously maintained a clean and organized laboratory environment, minimizing potential hazards and ensuring efficient workflow.
- Provided valuable input during planning stages, offering suggestions for improvements based on hands-on experience and industry knowledge.
- Worked closely with laboratory staff to ensure safe and effective learning environments for hands-on lab experiences.
Customer Service Representative
2 Years- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring adherence to company policies.
- Supported team members in training on customer service protocols and tools.
- Maintained knowledge of store promotions and product offerings to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
1 Year- Collaborated with management to address escalated customer concerns promptly.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Assisted in organizing promotional displays, improving visual merchandising standards.
- Contributed to team goals by actively participating in daily meetings and feedback sessions.
Education
- Biomedical Sciences
High School Diploma
Skills
In-depth laboratory experience
Clinical laboratory experience
Good laboratory practices (GLP)
Laboratory protocol adherence
Scale-up process experience
ELISA assay experience
Flow Cytometry experience
Cell Culturing experience
Laboratory equipment use
Lab Housekeeping
Calibrating Microscopes
Languages
Tamil
Native or Bilingual
Timeline
Lab Experience
QUT Kelvin Grove Campus
11.2025 - CurrentRead More
Customer Service Representative
TK Maxx
10.2024 - CurrentRead More
Customer Service Representative
Target Australia
10.2020 - 10.2021Read More
Queensland University of Technology
from Biomedical Sciences
Read More
Runcorn State High School
High School Diploma
Read More