Si Hoon Harry Young
Sydney,New South Wales
Summary
Experienced professional with expertise in stakeholder management, requirements elicitation, and risk mitigation. Proven success in driving agile project delivery, fostering cross-functional collaboration, and enhancing project outcomes through automation and continuous improvement. Skilled in leveraging agile and lean methodologies to deliver innovative, data-driven solutions that achieve business objectives, strengthen stakeholder relationships, and drive organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Westpac Group
09.2023 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
Project Manager
Westpac Group
02.2022 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Senior Developer
Westpac Group
08.2021 - 02.2022
- Ensured adherence to industry standards while developing automation solutions by following a structured development lifecycle approach.
- Developed reusable components within the automation framework to streamline future bot development efforts.
- Mentored junior developers on automation concepts and best practices, fostering a culture of learning within the team.
- Contributed to strategic planning discussions by providing insight into potential applications of automation technologies across various departments within the organization.
- Presented progress updates and results of completed projects to key stakeholders, demonstrating the success and value of implemented automated solutions.
Senior Technology Consultant
Ernst & Young
10.2020 - 08.2021
- Optimized resource allocation by identifying opportunities for process improvement and eliminating redundancies within the IT department.
- Oversaw change management initiatives for technology implementations, minimizing disruption and maximizing user adoption rates.
- Cultivated strong relationships with key business stakeholders to identify technology needs and develop tailored solutions that supported strategic growth initiatives.
- Collaborated with stakeholders to define project scope, goals, deliverables, resources required, budget constraints, timelines, risks mitigation strategies while ensuring successful execution from start to finish.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Senior Associate
National Broadband Network
06.2019 - 10.2020
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders to ensure alignment of strategic initiatives across departments.
- Initiated process improvements that streamlined workflows, reducing costs and increasing productivity.
- Maintained up-to-date documentation for application architecture, design decisions, and coding standards to facilitate efficient knowledge transfer among team members.
Automation Engineer
Commonwealth Bank
01.2019 - 06.2019
- Owner of the CommInsure automation program, responsible for the development, analytics, maintenance, and overall management.
- Ensured adherence to industry standards while developing RPA solutions by following a structured development lifecycle approach.
- Developed reusable components within the automation framework to streamline future bot development efforts.
- Provided technical support to end-users post-deployment, addressing any issues or concerns regarding the performance of automated processes.
- Optimized existing RPA implementations by identifying areas for improvement and incorporating necessary changes to enhance overall performance.
- Contributed to strategic planning discussions by providing insight into potential applications of RPA technology across various departments within the organization.
- Collaborated with cross-functional teams to gather requirements and develop customized automation solutions that met business needs.
- Presented progress updates and results of completed projects to key stakeholders, demonstrating the success and value of implemented RPA solutions.
- Mentored junior developers on RPA concepts and best practices, fostering a culture of learning within the team.
- Conducted thorough testing to validate the accuracy and reliability of developed bots before final implementation.
Robotics Analyst
Commonwealth Bank
07.2017 - 01.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Developed reusable components within the automation framework to streamline future bot development efforts.
- Optimized existing RPA implementations by identifying areas for improvement and incorporating necessary changes to enhance overall performance.
- Ensured adherence to industry standards while developing RPA solutions by following a structured development lifecycle approach.
- Presented progress updates and results of completed projects to key stakeholders, demonstrating the success and value of implemented RPA solutions.
- Ensured data security and compliance by implementing robust controls within the automation framework, safeguarding sensitive information from unauthorized access.
- Delivered high-quality RPA applications in a timely manner, ensuring smooth deployment and integration with existing systems.
- Maintained, debugged and optimized automation programs.
- Established best practices and innovative solutions to enhance production rates and output quality.
Business and RPA SME
National Australia Bank
09.2016 - 07.2017
- Delivered automation initiatives, providing specialist process knowledge.
- Delivered automation initiatives by aligning stakeholder requirements with business goals.
- Provided recommendations to improve performance and mitigate risks using data-driven analysis.
Team Member
National Australia Bank
01.2015 - 09.2016
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet productivity goals.
- Drafted Standard Operating Procedures and trained new team members assisting QA Associates.
Education
Associate of Arts - Economics And Accounting
University of Sydney
Sydney, NSW01.2015
Skills
- Requirements gathering
- Agile and Lean methodology
- Stakeholder management
- Process mapping
- Continuous Improvement
- Problem-solving
- Strategic thinking
- Change management
- Requirements elicitation
- Risk management
Certification
- Lean Six Sigma Yellow Belt - Lean Competency System
- Certified SAFe 6 Product Owner/Product Manager - Scaled Agile, Inc.
- Lean Six Sigma White Belt Certification - Lean Competency System
- Blue Prism Certified Professional Developer - SS&C Blue Prism
- Blue Prism Certified Solution Designer - SS&C Blue Prism
- Lean Six Sigma Foundations - LinkedIn
- Communicating for Impact - McKinsey & Company
- Blue Prism Certified Developer - SS&C Blue Prism
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Senior Business Analyst
Westpac Group
09.2023 - Current
Project Manager
Westpac Group
02.2022 - 09.2023
Senior Developer
Westpac Group
08.2021 - 02.2022
Senior Technology Consultant
Ernst & Young
10.2020 - 08.2021
Senior Associate
National Broadband Network
06.2019 - 10.2020
Automation Engineer
Commonwealth Bank
01.2019 - 06.2019
Robotics Analyst
Commonwealth Bank
07.2017 - 01.2019
Business and RPA SME
National Australia Bank
09.2016 - 07.2017
Team Member
National Australia Bank
01.2015 - 09.2016
Associate of Arts - Economics And Accounting
University of Sydney
- Lean Six Sigma Yellow Belt - Lean Competency System
- Certified SAFe 6 Product Owner/Product Manager - Scaled Agile, Inc.
- Lean Six Sigma White Belt Certification - Lean Competency System
- Blue Prism Certified Professional Developer - SS&C Blue Prism
- Blue Prism Certified Solution Designer - SS&C Blue Prism
- Lean Six Sigma Foundations - LinkedIn
- Communicating for Impact - McKinsey & Company
- Blue Prism Certified Developer - SS&C Blue Prism
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