Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Siiva Tafiti

Summary

I am an experienced Case Manager with up to 4 years of experience in managing medium to high complex injury related claims under ACC. I have strong knowledge of workers compensation, social rehabilitation, vocational rehabilitation, case management theory and community reintegration strategies. I have demonstrated ability to work collaboratively with providers and stakeholders to implement the appropriate interventions to help clients return to independence or return to work.

I consider myself a hardworking, resourceful, self-motivated and a result driven individual with an appetite to learn and succeed in the roles I attain

Overview

11
11
years of professional experience

Work History

Recovery Coordinator

ACC
08.2023 - Current
  • Management of medium to complex workers compensation and non-work related injury claims.
  • Coordinate with stakeholders, vendors, and treatment providers on recovery goals and interventions for clients.
  • Investigate claims with delayed incapacity, additional diagnosis, or treatment/social/vocation request. Liaise with internal specialist (clinical or technical) to make sound decision on complex claims.
  • Make decisions on entitlement request whilst following the ACC Act and legislation.
  • Identify any social, vocational or treatment supports for the client.
  • Provide clients with the appropriate supports related to their injuries to help them return to work or independence.

Recovery Assistant

ACC
07.2022 - 07.2023
  • Management of claims under a team management model.
  • Make decisions on social rehabilitation and treatment for clients depending on their medical needs and treatment plan.
  • Facilitated recovery planning sessions to enhance client outcomes.
  • Collaborated with GP, Rehab and Vocational Rehab Providers to develop individualized RTW plans.
  • Assisted in monitoring client progress and adjusting care strategies as needed.
  • Make informed decisions on liability and funding requests based on ACC Legislation.

Administration Support Officer

FedEx
03.2019 - 06.2022
  • Coordinated daily administrative functions to enhance operational efficiency and support team objectives.
  • Managed scheduling and communications, ensuring timely responses and effective collaboration among departments.
  • Developed and maintained filing systems to streamline document retrieval and improve information accessibility.
  • Implemented process improvements that reduced administrative bottlenecks and optimized workflow efficiency.
  • Oversaw inventory management for supplies, ensuring availability while minimizing costs through efficient procurement practices.
  • Collaborated with cross-functional teams to align administrative support with strategic business goals, driving overall success.
  • Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
  • Increased customer satisfaction through timely responses to inquiries and effective communication with clients.

Operation Support Officer

FedEx
09.2017 - 02.2019
  • Streamlined operational processes to enhance efficiency and reduce response times.
  • Coordinated cross-departmental communication to ensure alignment on project objectives.
  • Developed training materials for new staff, improving onboarding effectiveness and retention.
  • Implemented tracking systems for inventory management, increasing accuracy and reducing discrepancies.
  • Maintained a safe work environment by enforcing health and safety regulations and conducting regular inspections.
  • Managed inventory control, procurement, and vendor relations to ensure timely delivery of products and services.
  • Reduced operational costs with effective resource management and budget optimization.

Receptionist

FedEx
11.2014 - 08.2017
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated scheduling and appointments for staff and clients, optimizing workflow.
  • Maintained organized front desk operations, ensuring a welcoming environment for visitors.
  • Assisted in training new reception staff on procedures and customer service standards.
  • Handled incoming mail and packages, streamlining distribution to relevant personnel.
  • Resolved client inquiries promptly, improving overall satisfaction through effective communication skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Diploma - Business Adminstration

Whitirea Community Polytechnic
Manukau, NZ
03-2016

National Certificate Level 4 - Business Administration

Whitirea Community Polytechnic
Manukau, NZ
03-2014

Skills

  • Training facilitation
  • Crisis management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Collaboration and teamwork
  • Adaptable and flexible
  • Critical thinking
  • Effective communication

Interests

  • Baking
  • Cooking
  • Volunteer Work
  • Environmental Stewardship
  • Hiking
  • Exploring the Outdoor
  • Reading
  • Music Festivals
  • Travel

Accomplishments

  • Increased RTW rates within the 90 days work compensation strategy within 3 months.
  • Recognised in the Monthly Awards meeting in Oct 2024 where I was awarded the "Kaiawhina" certificate recognising my ongoing support through cover work within my team at ACC.
  • Used Microsoft Excel to develop inventory tracking spreadsheets in admin support role with FedEx.

Timeline

Recovery Coordinator

ACC
08.2023 - Current

Recovery Assistant

ACC
07.2022 - 07.2023

Administration Support Officer

FedEx
03.2019 - 06.2022

Operation Support Officer

FedEx
09.2017 - 02.2019

Receptionist

FedEx
11.2014 - 08.2017

Diploma - Business Adminstration

Whitirea Community Polytechnic

National Certificate Level 4 - Business Administration

Whitirea Community Polytechnic

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Siiva Tafiti