Sijan Humagain
Adelaide,Australia
Summary
Experienced with hotel operations management and guest services. Utilizes effective leadership to improve team performance and customer satisfaction. Track record of implementing efficient processes and fostering collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Motel Manager
Standpipe Golf Motor Inn
06.2022 - Current
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Increased customer service ratings through personable service.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Developed and implemented promotional strategies to increase occupancy.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
Bistro manager
Todd Tavern
12.2020 - 04.2022
- Opening of the bistro, make sure everything is ready to go for the operations
- Supervise, support, schedule, assign daily work to team members
- Assist in managing team members by providing required training and delivering staff briefings
- Discussing menu ideas with chefs and making menu plans
- Overseeing and undertaking stock control
- Hiring restaurant staff and overseeing their training and progress
- Ensuring compliance with health and safety regulations for customers and staff
- Follow all directions given by the Hotel Manager
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Monitor, observe and assist in evaluating team member performance
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Making roaster in absence of Hotel Manager
- Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Closing the shifts and cash handling
F&B Supervisor
Double Tree by Hilton
01.2020 - 12.2020
- Supervise, support, schedule, assign daily work to team members
- Ensure that creating a rewarding experience culture is supported through the Food & Beverage team
- Role model the brand essence, to be simply welcoming in each interaction with team members and guests
- Assist in managing frontline team members by providing required training and delivering staff briefings
- Follow all directions given by the Food & Beverage Manager/ Duty Manager and communicate any issues or concerns
- Keep up to date with all new items via notice boards, team meetings, shift briefings to ensure an understanding of the hotel and specific department news
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Assist in monitoring inventory and inventory control
- Closing the shifts and cash handling
F&B Attendant
Double Tree by Hilton
01.2018 - 01.2020
- Ensuring that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager
- Being fully conversant with every menu item and to provide explanations if requested
- Handling the bar, serving the guest and making different mixed drinks
- Ensuring that all guests' wishes are met so far as is reasonably possible
- Performing all tasks such as mise en place, cleaning, setting and other general service requirements
- Maintaining bar and dining room miscellaneous supplies
- Assuring that all tasks set are completed in the time allocated and to the standard set by the Hotel
- Assisting other staff in ensuring the department is ready for service
- Preparing and settings for conference and events and ensuring their smooth operations
Education
Masters - Hospitality Management
Le Cordon Bleu
Adelaide, SA01.2018
Bachelors - Hospitality Management
Nesfield International College
Nepal02.2014
Skills
- Front office operations
- Guest satisfaction tracking
- Staff training and development
- Food and beverage management
Accomplishments
- Handled all cash and credit cards for payment, resulting in zero errors over the course of months.
- Contacted previous guests through email messages with information on events and happenings at the resort, which led to a 20% upswing in business over a six-month period.
Certification
RSA
Food Handling Certificate
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
French
Elementary
Timeline
Assistant Motel Manager
Standpipe Golf Motor Inn
06.2022 - Current
Bistro manager
Todd Tavern
12.2020 - 04.2022
F&B Supervisor
Double Tree by Hilton
01.2020 - 12.2020
F&B Attendant
Double Tree by Hilton
01.2018 - 01.2020
Masters - Hospitality Management
Le Cordon Bleu
Bachelors - Hospitality Management
Nesfield International College
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