Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
References
Timeline
Generic

SIJILRAJ RAJAGOPAL

Werribee,Australia

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Performance Enhancement Manager

Aruma Disability Services
01.2022 - Current
  • To provide high quality Support Coordination for NDIS participants who live in SIL’s, SDA’s, community disability services, who have complex and multiple disabilities and facilitate the implementation of all supports identified in a participant’s plan
  • Excellent knowledge of the NDIS Pathway including – NDIS plan breakdowns, funding allocations, reviews, intakes, and report writing
  • Facilitate good working relationships with the community, customers, their families, and carers, and all departments through clear communication and a willingness to work towards positive outcomes
  • Safeguard and promote the rights and wellbeing of every individual so they are recognized, respected, protected, and fulfilled
  • Managing workforce issues including supervision, performance management, performance improvement plans, coaching and mentoring
  • Managing multiple work sites and teams, including facilitating team processes such as team meetings, training calendars and communicating with large work groups
  • Evidenced experience in a roster environment, including the ability to complete required allocations accurately and in a timely manner
  • Managing a variety of complex disability or related customer presentations and complexities, including an awareness of outcome measures used in the disability field
  • Knowledge of contemporary models of practice and/or evidenced based practice in the disability sector
  • Substantial working knowledge of the relevant legislation that governs disability practice in Victoria and safe workforce management.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Operations Coordinator

Department Of Justice and Community Safety
Melbourne, Victoria
12.2020 - 01.2022
  • Assisting With Excellent Customer Service to Returned Travelers to Ensure That They Are Made to Feel Welcome, Comfortable, And Supported During Their Required Stay in Quarantine
  • Liaising with the site IPC- lead to plan, develop, and provide training and staff development programs
  • Work collaboratively with key internal and external stakeholders, partners, and agencies to support the development of best practice administrative protocols, standards, policies, and practices
  • Participated in the HSR meetings and provided constructive feedback to the On-site health and safety representatives to maintain a safe working environment to the residents, staff, and stake holders
  • Stepped Up in The Role of Operations Coordinator on Their Absence and Communicated with The Residents During Their Stay and Stake Holders to Maintain a Smooth Operation
  • Responsible For Ensuring All Work Tasks Are Completed in A Timely, Accurate and Compliant Manner
  • Maintained Strict Confidentiality and Discretion All the Time, as I Was Dealing with the Sensitive Information of the Operations and Stakeholders.
  • Assisted with the organization and execution of operational processes.
  • Evaluated and improved existing operational systems and procedures.

Accommodation & Hospitality Manager

Nireeda Apartments on Clare
Geelong, VIC
08.2015 - 12.2020
  • Ensured The Smooth Running of Accommodation Facilities, Including the Safety and Well-Being of Guests, Tenants, and Residents
  • Constantly engaged with various organizations like TAC, NDIA, State Trustees, Orange Door, SAFV, Salvation Army, Berry Street, Wathawurrung Aboriginal Co-Operative, and others, where I dealt with vulnerable people and people with socio-economic needs who direly needed emergency housing and other accommodation needs
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Controlled Budget and Finances, Managing Stock Levels and Order Supplies
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Managed team of 18 employees, overseeing hiring, training, and professional growth of employees
  • Involved In the Building and Refurbishment of Residential Accommodation and made sure adequate security of the building is maintained with health & safety standards
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Restaurant Manager

TIMEZONE Global Cuisine Restaurant
Tamil Nadu
04.2014 - 08.2015

Camp Services Facilities In-Charge

SUPREME Food Services GmbH
Switzerland
12.2012 - 04.2014

Assistant Restaurant Manager

Sirocco
11.2011 - 12.2012

Restaurant Supervisor

Altayyar Suites & Furnished Hotel Apartments
Riyadh, KSA
07.2009 - 08.2011

Second in-Charge – Federal Elections 2022

Australian Electoral Commission
Geelong, Victoria
05.2022
  • Worked as a 2IC in a high voter turn-out polling station and managed a team of 12 staff
  • Management and security of electoral materials
  • Manage and maintain security protocols of election materials
  • Compliance with legislation, AEC policy, procedures, and guidelines
  • Manage the operations of a polling place on election day
  • Manage the set-up, preparation and dismantling of the polling place
  • Brief, supervise and review staff performance on polling day
  • Managed voters, party workers, scrutineers, and other stakeholders
  • Organize and coordinate the sorting and counting of ballot papers.

Education

Certificate IV in Leadership Management -

ARUMA
Melbourne, VIC
03-2024

Certificate IV in Community Services -

Genu Training
05.2023

Certificate 111 in Individual Support -

Institute of Health and Nursing Australia
02.2022

MBA in Human Resources Management -

Indian School of Management Studies
10.2013

Bachelors in Hotel Management & Tourism -

Annamalai University
05.2008

Skills

  • Administration Support
  • Stakeholder Management
  • Customer service and support
  • Strategic planning and analysis
  • Office and staff streamlining
  • Planning and Organization
  • Interpersonal communications
  • Critical Thinking
  • Flexibility &Adaptability
  • Policy and Procedure Adherence
  • Case management
  • Project Management
  • Strategic Planning
  • Policy Implementation
  • Cross-functional team management
  • Training and Development
  • Staff Development

Websites

Certification

  • Certificate IV in Food & Beverage Management
  • Front Office Management
  • Certificate in British Health & Safety Environment Training Program.
  • Certificate in First Aid, CPR, Firefighting, COSHH Analysis, Risk Assessment and Emergency Evacuation Training Programs.
  • NDIS worker Screening Check
  • Working with Children Check
  • VIC Driver’s License – CAR

Accomplishments

  • Successfully Completed the Program of IPC Training Procedures and Became On-Site PPE Champion and Conducted Over 100's Of IPC And PPE Refresher Training Programs to The Staffs.
  • Successfully Completed Regular Manual Handling Training Programs and trained staff in Manual Handling.
  • Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity, and availability of critical business data.

Personal Information

Citizenship: Australian Citizen

References

Available Upon Request

Timeline

Second in-Charge – Federal Elections 2022

Australian Electoral Commission
05.2022

Performance Enhancement Manager

Aruma Disability Services
01.2022 - Current

Operations Coordinator

Department Of Justice and Community Safety
12.2020 - 01.2022

Accommodation & Hospitality Manager

Nireeda Apartments on Clare
08.2015 - 12.2020

Restaurant Manager

TIMEZONE Global Cuisine Restaurant
04.2014 - 08.2015

Camp Services Facilities In-Charge

SUPREME Food Services GmbH
12.2012 - 04.2014

Assistant Restaurant Manager

Sirocco
11.2011 - 12.2012

Restaurant Supervisor

Altayyar Suites & Furnished Hotel Apartments
07.2009 - 08.2011

Certificate IV in Leadership Management -

ARUMA

Certificate IV in Community Services -

Genu Training

Certificate 111 in Individual Support -

Institute of Health and Nursing Australia

MBA in Human Resources Management -

Indian School of Management Studies

Bachelors in Hotel Management & Tourism -

Annamalai University

Similar Profiles

CREATE PROFILE
SIJILRAJ RAJAGOPAL