SIJILRAJ RAJAGOPAL
Werribee,Australia
Summary
Dynamic and results-driven leader with extensive experience in disability services, workforce management, and employment program development. Demonstrated success in leading large teams, driving strategic partnerships, and managing multi-site operations. Skilled in navigating complex internal systems and maintaining strong relationships with stakeholders. Passionate about supporting individuals with disabilities in securing meaningful employment, ensuring compliance with relevant standards, and fostering inclusive service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Performance Enhancement Manager
Aruma Disability Services
01.2022 - Current
- Lead and mentor a team of 16 professionals, overseeing 6000+ participant agreements across SIL, Community, Employment and Children’s Services
- Foster excellent communication and engagement within the team while building strong relationships with external stakeholders such as Support Coordinators, Care Teams, and Guardians to ensure high-quality, participant-centered services
- Leverage case management and employment services experience to guide teams in navigating complex participant cases and care team meetings
- Manage multiple KPIs, including SIL Submission, Children’s Services, Employment, DSOA, and Funding Trackers, ensuring targets are met and performance is regularly reviewed
- Demonstrated ability to self-motivate and meet goals in a challenging market by implementing performance improvement plans and managing RE ROC processes
- Stay up-to-date with NDIA changes and updates, ensuring the team is informed and operational practices align with the latest guidelines
- Collaborate with the Business Development Team to implement strategies for the transition of children into adult care, ensuring continuity of care and service delivery
- Manage the DSOA cohort, ensuring compliance with performance reporting deadlines, and oversee the My Aged Care cohort, maintaining high service delivery standards
- Provide training to Managers and Service leads on NDIA processes and internal operational systems
- Review and make recommendations on complex change-of-situation requests and ART reviews, ensuring a participant-centered approach
- Maintain strong computer literacy, including proficiency in Microsoft Office and navigating complex internal systems to manage tracking reports and participant data
- Work closely with KPMG, PWC, and Conga for external audits and CRM systems, ensuring organizational compliance and performance optimization
Operations Coordinator (VPS4)
Department of Justice and Community Safety
12.2020 - 01.2022
- Led day-to-day operations and managed cross-functional teams to ensure smooth service delivery and compliance with government protocols
- Implemented training programs for staff, including infection control and safety procedures
- Fostered relationships with stakeholders, including health authorities and site leaders, to maintain a safe and efficient environment
- Ensured operational continuity in a fast-paced, high-pressure environment, managing sensitive data and maintaining compliance with relevant standards
Accommodation & Hospitality Manager
Nireeda Apartments on Clare
08.2015 - 12.2020
- Managed accommodation services for vulnerable individuals, including clients from TAC, NDIA, and other housing agencies.
- Developed partnerships with community groups to support emergency housing solutions.
- Managed budgets, security, and refurbishment projects to ensure high standards of care and safety.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Certificate IV - Community Services
08-2024
Certificate III - Individual Support
05-2022
MBA - Human Resources Management
06-2011
Bachelor's - Hotel Management & Tourism
05-2008
Skills
- Leadership & Team Development
- Stakeholder Engagement
- Specialist Disability Employment
- KPI Management & Compliance
- Operational Oversight
- Technology & System Proficiency
Certification
- Certificate IV in Food & Beverage & Front Office Management
- First Aid, CPR, Firefighting, COSHH Analysis, Risk Assessment
- NDIS Worker Screening Check
- Working with Children Check
- Full Driver’s License
Accomplishments
- Successfully led performance improvement initiatives, enhancing team efficiency and increasing service delivery outcomes across SIL, Community, and Children’s Services.
- Managed and consistently achieved KPIs for participant agreements, SIL submissions, and employment programs, ensuring alignment with NDIS guidelines and organizational goals.
- Developed and implemented a strategic approach to employment pathways, increasing participant engagement in meaningful work opportunities.
- Played a key role in the growth of Children’s Services, overseeing the transition of children into adult care with a focus on continuity and participant-centered service delivery.
- Streamlined operational processes for managing DSOA and My Aged Care cohorts, ensuring compliance with relevant standards and enhancing reporting accuracy.
- Built and maintained strong relationships with external stakeholders, such as NDIA, WorkSafe, and Support Coordinators, to ensure the best outcomes for participants.
- Provided comprehensive training to MSLs, enhancing the team's understanding of NDIA processes and improving internal operational efficiency.
- Successfully implemented manual claims processes, ensuring timely and accurate submission to the NDIA and improving overall efficiency.
- Championed the development of community partnerships that created activity hubs, fostering social inclusion and skill-building opportunities for participants.
- Played a key role in managing complex participant situations, including reviewing ART assessments and addressing funding decisions, ensuring a participant-first approach.
Timeline
Performance Enhancement Manager - Aruma Disability Services
01.2022 - Current
Operations Coordinator (VPS4) - Department of Justice and Community Safety
12.2020 - 01.2022
Accommodation & Hospitality Manager - Nireeda Apartments on Clare
08.2015 - 12.2020
Genu Training - Certificate IV, Community Services
Institute of Health And Nursing Australia - Certificate III, Individual Support
Indian School of Management Studies - MBA, Human Resources Management
Annamalai University - Bachelor's, Hotel Management & Tourism
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