Summary
Overview
Work History
Education
Skills
Coursescertifications
Linkedinprofile
Timeline
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Sikander Kumar

Samba,Jammu and Kashmir

Summary

Network Engineer with 10 months of experience in configuring and managing routers, monitoring network services, and troubleshooting issues. Skilled in customer support via phone and remote assistance. Strong background in routing, switching, and network security, with an additional 9 months of experience as a networking intern. Certified in various networking and cybersecurity courses.

Overview

2
2
years of professional experience

Work History

Desktop Support Engineer

Australia Internet Solutions
12.2023 - Current
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Used ticketing systems to manage and process support actions and requests
  • Managed high levels of call flow and responded to technical support needs
  • Diagnosed and troubleshot hardware, software and network issues
  • Monitored system performance to maintain system integrity
  • Managed software and hardware issues for end-users

Networking Intern

National Institute of Electronics & Information Technology (NIELIT)
03.2023 - 12.2023
  • Established and maintained the lab environment by effectively managing and configuring systems
  • Installed, Configure and Troubleshooted network issues and implementing practical solutions
  • Conducted of Networking Applications classes during internship
  • Conducted the Smooth examination of various government exams

Education

Jammu University
Jammu

Skills

  • MS Office And Office Automation
  • IT Security Management
  • Windows Operating System
  • Remote Desktop Support
  • End-user support
  • Technical support expertise
  • Time Management
  • Routing and Switching
  • Data Backup and Recovery

Coursescertifications

  • Python Basics
  • Computer Networking
  • Fundamentals of Cyber Security from ISC2
  • LINUX from Coursera
  • Switching, Routing and Wireless Essentials from Cisco Networking Academy
  • Enterprise Networking, Security and Automation from Cisco Academy
  • Electronics Assembly and Testing
  • Embedded System Design with Arduino

Linkedinprofile

https://www.linkedin.com/in/sikander-kumar-3239171a5/

Timeline

Desktop Support Engineer

Australia Internet Solutions
12.2023 - Current

Networking Intern

National Institute of Electronics & Information Technology (NIELIT)
03.2023 - 12.2023

Jammu University

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Sikander Kumar