Silan Gulbahce

• Managed and updated product listings on the company website, ensuring accurate descriptions, images, prices, and inventory levels.
• Coordinated website content updates, including product pages, banners, seasonal promotions, and special campaigns.
• Collaborated with marketing, sales, and product teams to align product offerings with business objectives and ensure cohesive brand messaging.
• Conducted regular website audits to identify and correct content discrepancies, ensuring consistency and error-free product information.
• Monitored website performance using analytics tools, providing insights into product sales, user behaviour, and customer engagement.
• Assisted in SEO optimization of product pages and content to improve search engine rankings and online visibility.
• Coordinated product launches and updates, managing timelines and ensuring smooth execution of all website-related projects.
• Addressed customer inquiries and issues related to product information, website functionality, and order discrepancies.

• Oversaw daily operations and performance of multiple locations within a designated area, ensuring consistent adherence to company standards and procedures.
• Managed and motivated a team of supervisors, managers, and staff, driving performance through effective leadership, training, and development.
• Monitored sales, customer service, and operational KPIs across locations, implementing strategies to achieve or exceed targets.
• Conducted regular site visits to ensure compliance with company policies, quality standards, and health and safety regulations.
• Delivered ongoing coaching and feedback to team members, fostering a high-performance culture and improving overall team efficiency.
• Developed and implemented action plans to resolve operational challenges, reduce costs, and improve customer satisfaction.
• Coordinated recruitment, onboarding, and training processes to maintain a strong team across locations.
• Worked closely with senior management to develop area-specific strategies, align business objectives, and contribute to the company's overall growth.
• Managed budgets, inventory levels, and scheduling, ensuring optimal resource allocation and cost control.
• Handled customer complaints and escalations in a timely and professional manner, ensuring customer satisfaction and brand loyalty.

Started as a Christmas Casual and grew into a Senior Manager over six years, demonstrating strong leadership, sales expertise, and operational excellence. Successfully managed all aspects of store operations, including team leadership, inventory control, customer service, and sales strategies. Focused on driving store performance, improving team efficiency, and delivering a top-tier customer experience. Proven ability to train and develop teams, optimize operational processes, and contribute to the achievement of company goals. A results-driven professional with a deep understanding of retail dynamics and a commitment to fostering growth at both the individual and team levels.