Silas Louzolo
Perth,WA
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and hotel software expertise to enhance guest relations, achieving high satisfaction ratings. Demonstrated exceptional organizational skills and reliability, significantly contributing to team success and client retention.
Overview
6
6
years of professional experience
Work History
Night Receptionist
Gustave Flaubert Literary Hotel 4*
Rouen
01.2024 - 10.2024
- Liaison between guests and other hotel departments such as concierge, restaurant reservations or transportation services.
- Collaborated with security personnel to maintain a safe environment for guests and staff throughout the night.
- Supported daytime reception team by preparing detailed handover notes highlighting key overnight events and tasks completed.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Maintained strict confidentiality regarding guest information, adhering to company policies and procedures.
- Achieved high ratings on guest feedback surveys through consistent delivery of outstanding customer service.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
Night Receptionist
Hotel Bourgtheroulde 5*
Rouen
01.2023 - 12.2023
- Streamlined communication between departments for better service delivery during overnight hours.
- Generated repeat business through excellent relationship-building skills with guests upon check-in/check-out process.
- Supported daytime reception team by preparing detailed handover notes highlighting key overnight events and tasks completed.
- Ensured cleanliness of lobby area and attended to any necessary maintenance tasks, contributing to a well-presented hotel environment.
- Liaison between guests and other hotel departments such as concierge, restaurant reservations or transportation services.
Assistant Construction
Eiffage
Clermont Ferrand
07.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Order Picker
Leclerc
Enval
01.2022 - 06.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
Movers
Riom Déménagement
Riom
01.2021 - 12.2021
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
Account Manager
Sitel
06.2020 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
School Soccer Coach
RC Vichy Football
Vichy
09.2018 - 09.2020
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Built positive, productive training environments fostering team unity and camaraderie.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Education
Godeffroy De Bouillon
Clermont Ferrand Skills
- Strong Work Ethic
- Patience and composure
- Reliability and punctuality
- Microsoft Office knowledge
- Guest Relations
- Initiative-taking
- Hotel software expertise
- Strong Organization
- Customer service expertise
- Administrative Support
- Report Preparation
- Events management
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Dutch
Limited Working
Timeline
Night Receptionist
Gustave Flaubert Literary Hotel 4*
01.2024 - 10.2024
Night Receptionist
Hotel Bourgtheroulde 5*
01.2023 - 12.2023
Assistant Construction
Eiffage
07.2022 - 12.2022
Order Picker
Leclerc
01.2022 - 06.2022
Movers
Riom Déménagement
01.2021 - 12.2021
Account Manager
Sitel
06.2020 - 12.2020
School Soccer Coach
RC Vichy Football
09.2018 - 09.2020
Godeffroy De Bouillon