Silky Dhawan
Cranbourne East,VIC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Coles Express
02.2022 - Current
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Trained new representatives on company policies and customer service protocols.
- Implemented process improvements to enhance customer satisfaction and reduce response times.
Chef Assistant Volunteer
Sikh Temple
01.2022 - Current
- Coordinated community outreach programs to engage diverse populations and promote participation.
- Developed training materials for new volunteers, enhancing onboarding efficiency and knowledge retention.
- Facilitated workshops on skill development, fostering a collaborative learning environment among participants.
- Streamlined event planning processes, reducing logistical challenges and improving overall execution.
Receptionist
Park Avenue Medical Centre
11.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Cashier
Australian Butcher Store
12.2020 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Tasman Meats
10.2014 - 05.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Certificate III in Ageing And Disability -
Australian Community And Management College
Melbourne, VICCouldn’t Complete - Hospitality
AITT
Flinders, VICCertificate III - Hairdresser
Angel Institute of Education
Dandenong, VIC10.2020
Master Of Arts - Masters in English
Kurukshetra University
Kurukshetra07.2011
Skills
- Customer and Client Relations
- Document Control
- Verbal and Written Communication
- Telephone Skills
- Performance Improvement
- Reception Desk Management
- Data Inputting
- Answer Telephone Calls
- Patient Information Collection
- Appointment Confirmation
- Billing and Payment Processing
- Appointment Booking
- Call Transfers
- Making Appointments
- Restock Shelves
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Emergency response
- Meal preparation
- Nutrition monitoring
- Medical terminology
- Mobility support
- Family support
- Care plan implementation
- Physical therapy assistance
Timeline
Customer Service Representative
Coles Express
02.2022 - Current
Chef Assistant Volunteer
Sikh Temple
01.2022 - Current
Receptionist
Park Avenue Medical Centre
11.2021 - Current
Customer Service Cashier
Australian Butcher Store
12.2020 - 10.2021
Customer Service Cashier
Tasman Meats
10.2014 - 05.2017
Certificate III in Ageing And Disability -
Australian Community And Management College
Couldn’t Complete - Hospitality
AITT
Certificate III - Hairdresser
Angel Institute of Education
Master Of Arts - Masters in English
Kurukshetra University