Summary
Overview
Work History
Education
Skills
Certification
Personalskillsattributes
Practicalskills
Qualificationseducation
References
Timeline
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Silky Sharma

East Cannington,WA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager & Crew member

McDonald
01.2019 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Computing (Major CyberSecurity) - Information Technology

Curtin University
Perth, WA
06.2027

Certificate IV in Cyber Security - Information Technology

North Metropolitan TAFE
East Perth
06.2024

Year 12 -

Sevenoaks Senior College
Cannington, WA
10.2022

Certificate 3 in Aviation -

South Metropolitan TAFE
01.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Computer Skills
  • Operating System Hardening
  • Security Awareness Training
  • Ethical Hacking Techniques

Certification

C-class Driver’s Licence.

First Aid certificate - 2024.

Fire training - 2024.

Drone License.

Personalskillsattributes

  • Exceptional communication skills to articulate complex technical concepts and security policies effectively to both technical and non-technical stakeholders.
  • Strong organizational skills, ensuring meticulous attention to detail in maintaining documentation, security configurations, and compliance records.
  • Proven ability to manage time efficiently, prioritize tasks, and consistently meet tight deadlines, crucial for time-sensitive security responsibilities.
  • Proficient in fostering collaboration in a collaborative ICT environment, promoting teamwork, and knowledge sharing.
  • Excellent interpersonal skills, facilitating collaboration with internal teams and external partners to enhance overall security posture and cultivate a security-conscious culture.

Practicalskills

  • Proficient in collecting, analysing, and presenting research information to support decision-making processes.
  • Expertise in enhancing workplace health and safety (WHS) communication and consultation processes to promote a safer work environment.
  • Adept in applying fundamental network concepts and protocols essential for cybersecurity measures.
  • Knowledgeable in adhering to cybersecurity legislation and ethical practices while safeguarding privacy.
  • Skilled in installing and managing servers to ensure the reliability and security of network infrastructure.
  • Experienced in configuring and securing networked endpoints to protect against cyber threats.
  • Skilled in implementing network security infrastructure to strengthen an organization's cyber defences.

Qualificationseducation

  • North Metropolitan TAFE, Certificate IV in Cyber Security, Ongoing, 06/30/24
  • Sevenoaks Senior College, Graduated Year 12, 2022
  • South Metropolitan TAFE, Certificate 3 in Aviation, 2022

References

  • Princess Gonzales, Manager, McDonald, 0478112089, cessy.me16@yahoo.me.
  • Muhamad Mashadani, Lecturer, East Perth, TAFE, 0894271508, Muhamad.Mashadani@nmtafe.wa.edu.au.

Timeline

Manager & Crew member

McDonald
01.2019 - 03.2024

Bachelor of Computing (Major CyberSecurity) - Information Technology

Curtin University

Certificate IV in Cyber Security - Information Technology

North Metropolitan TAFE

Year 12 -

Sevenoaks Senior College

Certificate 3 in Aviation -

South Metropolitan TAFE
Silky Sharma