Silky Sharma
East Cannington,WA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager & Crew member
McDonald
Hay Street, Cannington carousel & Crown WA
01.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Computing (Major CyberSecurity) - Information Technology
Curtin University
Perth, WA06.2027
Certificate IV in Cyber Security - Information Technology
North Metropolitan TAFE
East Perth06.2024
Year 12 -
Sevenoaks Senior College
Cannington, WA10.2022
Certificate 3 in Aviation -
South Metropolitan TAFE
01.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Operating System Hardening
- Security Awareness Training
- Ethical Hacking Techniques
Certification
C-class Driver’s Licence.
First Aid certificate - 2024.
Fire training - 2024.
Drone License.
Personalskillsattributes
- Exceptional communication skills to articulate complex technical concepts and security policies effectively to both technical and non-technical stakeholders.
- Strong organizational skills, ensuring meticulous attention to detail in maintaining documentation, security configurations, and compliance records.
- Proven ability to manage time efficiently, prioritize tasks, and consistently meet tight deadlines, crucial for time-sensitive security responsibilities.
- Proficient in fostering collaboration in a collaborative ICT environment, promoting teamwork, and knowledge sharing.
- Excellent interpersonal skills, facilitating collaboration with internal teams and external partners to enhance overall security posture and cultivate a security-conscious culture.
Practicalskills
- Proficient in collecting, analysing, and presenting research information to support decision-making processes.
- Expertise in enhancing workplace health and safety (WHS) communication and consultation processes to promote a safer work environment.
- Adept in applying fundamental network concepts and protocols essential for cybersecurity measures.
- Knowledgeable in adhering to cybersecurity legislation and ethical practices while safeguarding privacy.
- Skilled in installing and managing servers to ensure the reliability and security of network infrastructure.
- Experienced in configuring and securing networked endpoints to protect against cyber threats.
- Skilled in implementing network security infrastructure to strengthen an organization's cyber defences.
Qualificationseducation
- North Metropolitan TAFE, Certificate IV in Cyber Security, Ongoing, 06/30/24
- Sevenoaks Senior College, Graduated Year 12, 2022
- South Metropolitan TAFE, Certificate 3 in Aviation, 2022
References
- Princess Gonzales, Manager, McDonald, 0478112089, cessy.me16@yahoo.me.
- Muhamad Mashadani, Lecturer, East Perth, TAFE, 0894271508, Muhamad.Mashadani@nmtafe.wa.edu.au.
Timeline
Manager & Crew member
McDonald
01.2019 - 03.2024
Bachelor of Computing (Major CyberSecurity) - Information Technology
Curtin University
Certificate IV in Cyber Security - Information Technology
North Metropolitan TAFE
Year 12 -
Sevenoaks Senior College
Certificate 3 in Aviation -
South Metropolitan TAFE