SILOVATE GUIWASA MALOLO TAWAKEVOU
Richlands,Queensland
Summary
Compassionate and dedicated Community Support Worker with two years of experience providing high-quality support to individuals with diverse needs, including those with disabilities and mental health challenges. Skilled in delivering person-centered care, fostering independence, and advocating for clients’ rights and well-being. Experienced in implementing care plans, assisting with daily living activities, and collaborating with multidisciplinary teams to enhance client outcomes. Passionate about promoting inclusivity, dignity, and empowerment in all aspects of care.
Overview
13
13
years of professional experience
Work History
Team Leader Community Support Worker
Anchored Care
Brisbane, Australia
12.2024 - Current
- Company Overview: Registered NDIS Provider working under the NDIS Scheme operating throughout Queensland
- Led a team of Community Support Workers to deliver high-quality, person-centered support services to NDIS participants, ensuring alignment with individual care plans and NDIS standards
- Supervised and mentored staff, providing guidance, performance feedback, and training to enhance service delivery
- Coordinated and delegated daily tasks, ensuring efficient scheduling and smooth service operations
- Fostered a positive and inclusive team culture, promoting best practices in disability support and client engagement
- Ensured compliance with NDIS policies, workplace health and safety standards, and organizational procedures
- Book and coordinate medical appointments, including doctor’s visits for prescriptions and follow-ups
- Collect medications, verify accuracy, and ensure correct dosages for clients
- Administer medications safely and ensure adherence to individual care plans
- Accompany clients to medical appointments, advocating for their needs and ensuring they understood their treatment plans
- Liaise with Occupational Therapists (OTs) to ensure the correct aids and equipment (e.g., hoists, wheelchairs, shower chairs) were ordered and customized to meet clients' specific needs
- Work closely with Support Coordinators to facilitate the ordering of personal aids such as continence pads, gloves, pressure socks, and other essential items for clients
- Assist clients with daily living activities, including personal care, meal preparation, and household tasks
- Support clients with complex needs, including those with dementia, chronic depression and anxiety, schizophrenia, ADHD, seizures, autism and lymphedema
- Manage incident reporting, documentation, and risk assessments to uphold service quality and participant well-being
- Engage in continuous improvement initiatives, identifying opportunities to enhance support services and team performance
- Registered NDIS Provider working under the NDIS Scheme operating throughout Queensland
Community Support Worker
Anchored Care
05.2023 - 12.2024
- Provided person-centered support to individuals with disabilities, mental health challenges, and aged care residents, ensuring their independence, dignity, and well-being
- Assisted clients with daily living activities, including personal care, meal preparation, medication reminders, and household tasks
- Administered medications safely and in accordance with care plans, ensuring compliance with relevant guidelines and client needs
- Supported clients with complex needs, including those living with dementia, chronic depression and anxiety, schizophrenia, ADHD, seizures, and lymphedema, tailoring support to their unique requirements
- Facilitated community participation and social inclusion, encouraging engagement in recreational activities and skill-building programs
- Advocated for client rights, promoting dignity, respect, and empowerment in all aspects of care
- Monitored client progress, maintained accurate documentation, and reported any changes or concerns to the appropriate stakeholders
- Ensured compliance with NDIS policies, workplace health and safety regulations, and organizational standards
Trainer for Early Arrears & Debt Recoveries | Senior Agent for Credit Control
Outsource Centre: Mindpearl Limited
Suva, Fiji
10.2015 - 03.2018
- Company Overview: Company Client: Home Direct Limited (Auckland, New Zealand)
- Identified training needs based on team and client requests, as well as quality analysis results
- Developed and delivered training programs, including induction, refresher courses, product training, process updates, system training, and performance-related modules, aligning with client and organizational timelines
- Evaluated training effectiveness, ensuring participants understood and achieved key learning outcomes, with follow-up support for those needing additional guidance
- Provided proactive support to new employees during induction training to ensure a smooth transition
- Monitored attendance and payroll documentation, escalating performance issues to Human Resources as needed
- Offered targeted support to individuals struggling to meet performance expectations, ensuring they received the necessary assistance
- Introduced staff to new company policies and procedures, promoting compliance and best practices
- Company Client: Home Direct Limited (Auckland, New Zealand)
Quality Analyst for Early Arrears and Debt Recoveries
Outsource Centre: Mindpearl Limited
Suva, Fiji
10.2014 - 01.2016
- Evaluated customer interactions to ensure compliance with client-specified quality standards
- Designed and developed programs to drive continuous quality improvement
- Collaborated with the Training Manager and key stakeholders to implement Quality Improvement Programs
- Worked closely with Team Leaders and management to maintain adherence to the Quality Management System
- Prepared and presented quality reports to management and clients, providing recommendations for improvement
Credit Collections and Customer Service Representative
Outsource Centre: Mindpearl Limited
Suva, Fiji
11.2011 - 01.2014
- Contacted customers failing to make payments, establishing affordable and sustainable payment plans
- Collaborated with budgeting specialists to ensure financial commitments were manageable
- Processed banking details for automatic payments, direct debits, and direct credits
- Troubleshot faulty products, arranged return appointments, and processed return documentation
- Scheduled mobile store appointments and conducted tele sales for catalogue items
- Maintained accurate and up-to-date customer data through regular database refreshment
- Conducted outbound calls to internal customers to provide support and resolve queries
Education
Diploma of Community Services -
Australia Institute of Business and Technology (AIBT)
03.2025
Certificate IV in Aged Care -
Australia Institute of Business and Technology (AIBT)
01.2024
Certificate III in Individual Support -
Australia Institute of Business and Technology (AIBT)
01.2023
Bachelor of Arts - Environmental Studies
University of The South Pacific
04-2010
Completed -
Adi Cakobau School
01.2006
Skills
- Medication Administration & Management
- Personal Care & Daily Living Assistance
- NDIS & Disability Support Services
- Aged Care Support (Dementia, Chronic Conditions, Mental Health)
- Occupational Therapy & Equipment Coordination (Hoists, Wheelchairs, Shower Chairs, etc)
- Support Coordination & Personal Aid Procurement (Continence Pads, Gloves, Pressure Socks, etc)
- Health & Safety Compliance (Manual Handling, Infection Control, WHS Standards)
- Case Management & Individualized Support Planning
- Team Leadership & Staff Supervision
- Training & Mentoring of Support Workers
- Conflict Resolution & Problem-Solving
- Client Advocacy & Empowerment
- Strong Communication & Active Listening
- Cultural Sensitivity & Inclusivity
- Fast Learner and adaptable to new challenges
- Able to Work Independently with minimal supervision
- Strong Team Player, fostering collaboration and support
- Highly Organized & Detail-Oriented
- Reliable & dedicated to client-centered care
Known As
Silo
Courses Certificates
- Australia Institute of Business and Technology, Diploma in Community Services, Certificate in IV Aged Care, Certificate III in Individual Support
- First Aid and CPR
- Anchored Care, Brisbane Australia, Outstanding Achievement, 05/07/23-11/23/23
- Home Direct Limited, Auckland New Zealand, Credit Collections & Recoveries Training, 07/2012, 10/2015, 02/2016
- Mindpearl, Suva Fiji, Certificate in Complaint Handling, Certificate in Customer Service, Certificate in Time Management, 09/2014
Activities
- Fundraiser, WOWS Kids Fiji (WKF), 11/2016, Successfully raised funds to support children living with cancer through a charity initiative with WOWS Kids Fiji (WKF). Demonstrated commitment to social causes by participating in a fundraising event, including shaving my hair to raise awareness and financial support. Contributed to community engagement efforts, helping to provide essential resources for children and families affected by cancer in Fiji.
- Community Volunteer, Selfless Fiji, 2021-2023, Actively participated in fundraising efforts and community outreach programs to support orphanages, aged care homes, and rural primary schools. Organized and contributed to initiatives aimed at improving the well-being of vulnerable individuals through financial aid, resources, and direct community engagement. Assisted in coordinating events, donation drives, and awareness campaigns to promote education, care, and social inclusion.
- Media Ministry, Central Christian Centre, 2016
- Youth Committee Member, First Church Assemblies of God, 2009
- Volunteer Worker, Fiji Ministry of Youth and Sports, Suva Fiji, 2007-2009, Participated in a community car wash fundraising program to support unemployed widows. Helped raise funds to cover essential expenses, provide groceries, and offer financial assistance to widows in need. Assisted in organizing and facilitating budgeting workshops to empower widows with financial literacy and independence.
References
1) Rachel Tongia
+64 22 048 7355
racheltongia@outlook.com
Home Direct Limited, New Zealand - Customer Experience Manager
Current Role - Trade Tested Limited, Customer Service Manager
2) Matt Lomalagi
+679 9393172
tamaineta@gmail.com
Mindpearl Team Leader Recoveries Collections
Current Role - ANZ Customer Service Representative, Fiji
3) Samisoni Cakau
+679 8611148
samisoni.cakau@ac.edu.au
Friend
Current Role - Program Coordinator, Fiji Alphacrucis University College
Timeline
Team Leader Community Support Worker
Anchored Care
12.2024 - Current
Community Support Worker
Anchored Care
05.2023 - 12.2024
Trainer for Early Arrears & Debt Recoveries | Senior Agent for Credit Control
Outsource Centre: Mindpearl Limited
10.2015 - 03.2018
Quality Analyst for Early Arrears and Debt Recoveries
Outsource Centre: Mindpearl Limited
10.2014 - 01.2016
Credit Collections and Customer Service Representative
Outsource Centre: Mindpearl Limited
11.2011 - 01.2014
Diploma of Community Services -
Australia Institute of Business and Technology (AIBT)
Certificate IV in Aged Care -
Australia Institute of Business and Technology (AIBT)
Certificate III in Individual Support -
Australia Institute of Business and Technology (AIBT)
Bachelor of Arts - Environmental Studies
University of The South Pacific
Completed -
Adi Cakobau School
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