Silpy Yaram Tamchi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
SkyandLotus
11.2023 - Current
- Leadership & Conflict Resolution: Managed bartenders and support staff, ensuring smooth operations and handling conflicts diplomatically during busy nights and events
- Time Management & Multitasking: Prioritized tasks effectively to meet high demands, optimizing efficiency and customer satisfaction during peak hours
- Mixology Expertise: Created diverse cocktails to cater to varying tastes, expanding mixology skills and enhancing customer experience
- Customer Engagement & Loyalty: Build rapport with patrons, providing personalized experiences to boost customer loyalty and retention
- Inventory Management: Controlled inventory levels, minimizing waste and optimizing profitability
- Adaptability & Collaboration: Quickly adjusted to dynamic nightlife environments, fostering team collaboration to achieve common goals
FOH/Barista
Australian Catering Service
11.2022 - Current
- Customer Service Excellence: Provided exceptional service by greeting, taking orders, and handling transactions efficiently, ensuring high satisfaction and positive reviews
- Communication: Effectively communicated with customers and colleagues to relay orders and requests, fostering clear interactions and teamwork
- Attention to Detail: Maintained quality standards and customer preferences, delivering delightful experiences through meticulous preparation and presentation
- Problem-Solving: Demonstrated quick problem-solving skills in resolving complaints and addressing issues, minimizing disruptions and ensuring customer satisfaction
- Upselling & Product Knowledge: Leveraged product knowledge to upsell and suggest alternatives, contributing to increased sales and revenue
Volunteer
Sankalp Hamara
08.2018 - 10.2019
- Help provide basic education to kids living in slums of Delhi.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Masters - Marketing
Griffith University
Brisbane, QLD07.2024
Bachelor of Science - Biotechnology
Amity University
India 06.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Effective Communication
- Self Motivation
Certification
- I'M Alert Food Safety, 2024, Brisbane City Council
- Responsible Service of Alcohol, 2023
- First Aid Certificate, 2023
- Barista Training Course, 2022
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Supervisor
SkyandLotus
11.2023 - Current
FOH/Barista
Australian Catering Service
11.2022 - Current
Volunteer
Sankalp Hamara
08.2018 - 10.2019
Masters - Marketing
Griffith University
Bachelor of Science - Biotechnology
Amity University