Hi, I’m
SILVA DEEPEKA
Dubai,UAE
Summary
Effective and highly motivated customer centric professional. Resort and hospitality professional experienced in maintaining accountability and service standards also supporting staff in handling service issues and customer communications.
I have a strong background in spa management, bringing expertise in guest services, staff training, and operations oversight. Proven ability to enhance client satisfaction and drive team performance through collaborative leadership and adaptability to changing needs. Skilled in scheduling, inventory control, and maintaining serene and welcoming environment. Known for reliability and results-driven approach to achieving high standards in hospitality and resort operations.
Overview
11
years of professional experience
Work History
House of ENSPA Spa and Wellness. Dubai
Spa Supervisor
02.2022 - Current
Job overview
- Carry out supervisory responsibilities in accordance with policies and procedures with timely reporting
- Effectively drive treatment delivery to meet standards, and where possible exceed, targets; drive the development of the Spa
- Ensure all booking system is managed effectively
- Develops and maintains positive relationships with guests
- Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Total control of health, hygiene & safety in the Spa area
- Provides coaching and counselling to staff members as needed with the guidance of the Operations Manager
- Capable of handling emergencies and follow emergency telephonic tree for hustle free communication
- Worked with suppliers to identify cost savings opportunities resulting in 30% reduction in expenses.
- Collaborated with other department supervisors to create seamless guest experiences throughout the resort property.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
THE SOULED STORE. DubaiDubai
Asst. Store Manager
03.2020 - 02.2022
Job overview
- Provided strong service to customers with proper brand and product knowledge in order to increase customer loyalty and ensuring high rate of repeat customers
- Adhered to company (SOPs) ensuring store merchandise and cash were safely and professionally handled
- Helped to coordinate sales associates' weekly schedules and new employee training systems as well as maintaining daily sales and the inventory records
- Launched seasonal sales campaigns and organized store for them, leading team restock and decorate in less than 24 hours
- Awarded twice as the employee of the month
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Centara Mirage Beach Resort Dubai
Housekeeping Supervisor
07.2017 - 01.2020
Job overview
- Supervised a team of upto 20 housekeeping staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Monitored staff performance and provided feedback to drive productivity.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
CARAVAN RESORT AJMAN DUBAI UAE.
Front Desk Executive
04.2015 - 06.2017
Job overview
- To assist in the set up and maintenance of all resort service areas
- To assist in the receipt of deliveries
- To assist in the operation of an effective Reservations program
- To assist in the welcoming of members and guests to the resort
- Managing the calls and emails from the customers
- Managing and maintaining all the payments and transactions made by the customers
INDIGO AIRLINES BIJU PATANAIK INTERNATIONAL AIRPORT.
Ground Crew
07.2013 - 03.2015
Job overview
- Responsible for extending hassle free service to passengers during the check-in and check-out process
- Passenger identifying verification, checking -in luggage and issue boarding passes
- To make clear and proper announcements as and when required
- To make proper bookings with correct information as provided by the passengers at the reservation counter
Education
AHHA (Air Hostess & Hospitality Academy)
Diploma from Aviation & Hospitality Management
05.2013
Utkal University
Bachelor from Political Science
03.2013
Loreto Day SchoolKolkata, West Bengal
HSC
04.2009
I.C.S.E Board, M.R.E.C.Kolkata, West Bengal
SC
03.2007
Skills
- Excellent communication skills-Written and Verbal
- MS Word
- Power Point
- Excel
- Time Management
- Judgement and Decision Making
- Public Speaking
- Development
- Team Building
- Training
- Patient Listener
- Problem Solver
- Staff Management
- Health and safety
- Employee Motivation
- Appointment management
References
On request
Hobbies and Interests
- Trained classical dancer
- An excellent stage performer-hosted live events and shows.
- Excellent in making collage and handcrafts.
- Travelling and collecting foreign currencies.
- Mimicry and acting.
Languages
Arabic
Professional Working
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Spa Supervisor
House of ENSPA Spa and Wellness. Dubai
02.2022 - Current
Asst. Store Manager
THE SOULED STORE. Dubai
03.2020 - 02.2022
Housekeeping Supervisor
Centara Mirage Beach Resort Dubai
07.2017 - 01.2020
Front Desk Executive
CARAVAN RESORT AJMAN DUBAI UAE.
04.2015 - 06.2017
Ground Crew
INDIGO AIRLINES BIJU PATANAIK INTERNATIONAL AIRPORT.
07.2013 - 03.2015
Utkal University
Bachelor from Political Science
Loreto Day School
HSC
I.C.S.E Board, M.R.E.C.
SC
AHHA (Air Hostess & Hospitality Academy)
Diploma from Aviation & Hospitality Management
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