Silvana Gorga
Luddenham,NSW
Summary
Jewellery Sales Associate at Ernesto Buono Fine Jewellery, skilled in customer engagement and product knowledge. Demonstrated success in visual merchandising and customer relationship management, consistently achieving high levels of service and sales. Maintained an organized and appealing sales environment to enhance customer experience and drive revenue.
Overview
36
36
years of professional experience
Work History
Jewellery Sales Associate
Ernesto Buono Fine Jewellery
Parramatta
12.2016 - 07.2025
- Guided customers in selecting fine jewellery for special occasions.
- Demonstrated unique features of jewellery items to enhance customer engagement.
- Maintained a clean and organized sales floor to optimize customer experience.
- Developed knowledge of gemstone characteristics to enhance customer consultations.
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Collaborated with team members to create attractive visual displays for promotions.
- Provided accurate information about products, prices, and services.
- Assisted customers with product selection, sizing, and styling.
- Greeted customers and provided exceptional customer service.
- Store open and close.
- Valuation certificates.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Office Administration Assistant
Interior Marble Pty Ltd
Silverwater
02.2005 - 01.2016
- Handled incoming calls, emails, and correspondence with professionalism.
- Collaborated with team members to enhance communication processes.
- Implemented filing systems to improve document retrieval efficiency.
- Performing data entry tasks into various databases when needed.
- Providing administrative support to management team members.
- Inputting time sheets into payroll system on a weekly basis.
Beauty Manager
Myer/Clarins Cosmetics
Liverpool
05.1989 - 07.1997
- Managed inventory levels and product displays to optimize sales effectiveness.
- Coordinated in-store events and demonstrations to showcase new beauty products.
- Fostered relationships with customers to enhance loyalty and repeat business.
- Displayed a high level of knowledge about current trends in the beauty industry.
- Provided guidance regarding the selection of colours, textures, styles, brands of cosmetics appropriate for each individual customer.
- Attended trainings and seminars to gain product line proficiency.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
Education
Some College (No Degree) - Cosmetics
Cosmetic Careers
01-1989
High School Diploma -
Liverpool Girls High School
Liverpool, NSW01-1985
Skills
- Visual merchandising
- Customer engagement
- Product knowledge
- Customer relationship management
- Professional demeanor
- Reliable and punctual
- Service-oriented
- Payment processing
- Reading comprehension skills
- Customer service
- Effective communication
- Active listening
- Presentation skills
- Multitasking
- Verbal communication
- Stocking and receiving
- Store opening and closing
References
References available upon request.
Timeline
Jewellery Sales Associate
Ernesto Buono Fine Jewellery
12.2016 - 07.2025
Office Administration Assistant
Interior Marble Pty Ltd
02.2005 - 01.2016
Beauty Manager
Myer/Clarins Cosmetics
05.1989 - 07.1997
Some College (No Degree) - Cosmetics
Cosmetic Careers
High School Diploma -
Liverpool Girls High School
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