Silvana Naffa
Summary
Dedicated and results-driven professional with over 30 years of customer service experience. Known for a strong work ethic and a passion for delivering exceptional service, I strive to be a valuable asset to any organization. My extensive background has honed my ability to build positive relationships, resolve issues efficiently, and contribute to a dynamic and supportive workplace.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Swarovski
10.2022 - 11.2022
- Sell high-quality crystal jewelry while meeting KPIs and delivering personalized, exceptional customer experiences. Skilled in product knowledge, customer engagement, and driving sales in a dynamic retail environment
- Ensuring that every customer is greeted and served with passion and enthusiasm
- Ensuring that KPI's and targets are met
Customer Service Officer
Jetstar Airways Australia
04.2021 - 04.2021
- At Jetstar Airways my role is customer service based
- This includes assisting at check in terminals both international and domestic kiosks, supporting customers at the self-check in and monitoring and operating automated tools and systems as trained
- Ensuring that customers have checked in according to policy and assisting the boarding process
- Represent the company image through uniform presentation, grooming excellence and customer service delivery
- Manual duties including assisting special needs passengers to the gate
2IC/Sales Assistant/ Merchandiser
Rockmans - Mosaic Brands
02.2017 - 06.2022
- At the Broadmeadows, Plenty Valley and Epping branches I was responsible for ensuring retail targets where met, merchandising clothing and accessories, book-keeping, opening/closing of store while maintaining excellent customer service
- Managing in tandem with the store manager ensuring that all KPI's were met while meeting the needs of the team
- Maintaining and performing seasonal merchandising tasks
- Assisted with other Mosaic Brands stores, including Beme, Noni B, Millers, Autograph and Katies when assistance was needed, while learning different operating systems
Cabin Baggage Officer
Jetstar Airways Australia
04.2019 - 04.2020
- In this role I was responsible for weighing/measuring cabin baggage and charging the applicable fees according to the cabin baggage standards
- This included handling cash and credit card transactions as well as training newer colleagues
- Discreet professional handling customers with excess carry-on baggage
- Ability to work under pressure and coordinate multiple time sensitive issues in a face-to-face environment
- Complying with Company OHS and regulatory responsibilities and standards
Education
Bachelor of Arts - Fashion design with Merchandising
RMIT University
01.1995
Certificate - Customer Focus and Customer Service
Retail Training Victoria
01.1994
Advanced certificate - Art and Design
Preston TAFE
01.1991
Skills
- Hard Working
- Strong Communicator
- Enthusiastic
- Dedicated
- Initiative
- Focused
- Team Player
- Responsible
- Proactive
- Time Management
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Sales Consultant
Swarovski
10.2022 - 11.2022
Customer Service Officer
Jetstar Airways Australia
04.2021 - 04.2021
Cabin Baggage Officer
Jetstar Airways Australia
04.2019 - 04.2020
2IC/Sales Assistant/ Merchandiser
Rockmans - Mosaic Brands
02.2017 - 06.2022
Certificate - Customer Focus and Customer Service
Retail Training Victoria
Advanced certificate - Art and Design
Preston TAFE
Bachelor of Arts - Fashion design with Merchandising
RMIT University
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