Silvana Naffa
Summary
Dedicated and results-driven professional with over 30 years of customer service experience. Known for a strong work ethic and a passion for delivering exceptional service, I strive to be a valuable asset to any organization. My extensive background has honed my ability to build positive relationships, resolve issues efficiently, and contribute to a dynamic and supportive workplace.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Swarovski
Epping
10.2022 - 11.2022
- Sell high-quality crystal jewelry while meeting KPIs and delivering personalized, exceptional customer experiences. Skilled in product knowledge, customer engagement, and driving sales in a dynamic retail environment
- Ensuring that every customer is greeted and served with passion and enthusiasm
- Ensuring that KPI's and targets are met
Customer Service Officer
Jetstar Airways Australia
Tullamarine, Australia
04.2021 - 04.2021
- At Jetstar Airways my role is customer service based
- This includes assisting at check in terminals both international and domestic kiosks, supporting customers at the self-check in and monitoring and operating automated tools and systems as trained
- Ensuring that customers have checked in according to policy and assisting the boarding process
- Represent the company image through uniform presentation, grooming excellence and customer service delivery
- Manual duties including assisting special needs passengers to the gate
2IC/Sales Assistant/ Merchandiser
Rockmans - Mosaic Brands
02.2017 - 06.2022
- At the Broadmeadows, Plenty Valley and Epping branches I was responsible for ensuring retail targets where met, merchandising clothing and accessories, book-keeping, opening/closing of store while maintaining excellent customer service
- Managing in tandem with the store manager ensuring that all KPI's were met while meeting the needs of the team
- Maintaining and performing seasonal merchandising tasks
- Assisted with other Mosaic Brands stores, including Beme, Noni B, Millers, Autograph and Katies when assistance was needed, while learning different operating systems
Cabin Baggage Officer
Jetstar Airways Australia
Tullamarine, Australia
04.2019 - 04.2020
- In this role I was responsible for weighing/measuring cabin baggage and charging the applicable fees according to the cabin baggage standards
- This included handling cash and credit card transactions as well as training newer colleagues
- Discreet professional handling customers with excess carry-on baggage
- Ability to work under pressure and coordinate multiple time sensitive issues in a face-to-face environment
- Complying with Company OHS and regulatory responsibilities and standards
Education
Bachelor of Arts - Fashion design with Merchandising
RMIT University
01.1995
Certificate - Customer Focus and Customer Service
Retail Training Victoria
01.1994
Advanced certificate - Art and Design
Preston TAFE
01.1991
Skills
- Hard Working
- Strong Communicator
- Enthusiastic
- Dedicated
- Initiative
- Focused
- Team Player
- Responsible
- Proactive
- Time Management
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Sales Consultant
Swarovski
10.2022 - 11.2022
Customer Service Officer
Jetstar Airways Australia
04.2021 - 04.2021
Cabin Baggage Officer
Jetstar Airways Australia
04.2019 - 04.2020
2IC/Sales Assistant/ Merchandiser
Rockmans - Mosaic Brands
02.2017 - 06.2022
Certificate - Customer Focus and Customer Service
Retail Training Victoria
Advanced certificate - Art and Design
Preston TAFE
Bachelor of Arts - Fashion design with Merchandising
RMIT University