Silvana Nedeski

Resolve an extensive number of customer complaints while prioritising customer satisfaction and loyalty.
Take ownership of customer issues and follow though until a satisfactory outcome has been agreed upon and completed in an acceptable time frame.
Actively listened to customers concerns and major issues to address urgent resolutions for issues that may be high risk or unsafe due to major faults in products.
Lodging warranty claims with various suppliers on different online warranty management systems.
Staying up to date with ACCC laws to ensure correct claims are dealt with correctly for current guidelines.
Dealing with Tribunal in person and online.
Trained and regularly mentored new and existing team members on performance and strategised on building confidence in achieving goals and product knowledge.
Processing wages
PA to Proprietor

Ordering;

Stock

Stationary

Point of Sale

Merchandise

Uniforms

Regulation Information