Silvana Raihani
Toowoomba,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Housing Officer
Department of Housing
Toowoomba, QLD
01.2024 - Current
- Provided advice and guidance to tenants on housing related matters.
- Advised landlords on tenancy issues, including rent arrears.
- Consulted with staff on resolution of complex service issues.
- Monitored rental payments from tenants to ensure they are up-to-date.
- Attended meetings with local councils to discuss housing policies or initiatives.
- Investigated complaints from residents about noise nuisance or anti-social behaviour.
- Responded promptly to emergency callouts relating to urgent repairs or security issues.
- Ensured that all legal documents associated with tenancies are completed correctly.
- Maintained accurate records of tenant data such as contact details, payment history.
- Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Bi-Cultural Worker
Multicultural Australia
Toowoomba
08.2023 - Current
- Assist Case Managers to complete intake support, initial case assessments and case reviews by providing language support and cultural advice
- With direction from the Settlement Teams, conduct settlement services including assistance in navigating the rental market, accessing mainstream services, ensuring clients are supported to arrange appropriate appointments and access information in order to develop their Life skills capacity
- Provide language support, cultural guidance and facilitation support during the SETS Women’s Group
- Cross collaboration with other program areas such as the Employment, Accommodation, Life skills, and Community Development teams in order to gain the best settlement outcomes for clients
- Assist clients to access a range of services, information and programs delivered by external agencies and sources
- Provide emotional support and social inclusion assistance to clients as part of day-to-day interaction
- Review client referrals and client/case documentation, checking for accuracy and completeness
- Provide mentoring to clients who appear to be struggling to reach settlement milestones, ensuring escalation to Case Managers as required.
In Work Support Coach (Post Placement Support)
AtWork Australia
Toowoomba
07.2022 - 08.2023
- Submit claims
- Assist with management of claims
- Liaise with employers, clients, and other team members to assist clients to maintain their employment
- Maintain internal and external stakeholder relations and promote collaboration between internal stakeholders on decisions and communication
- Escalate risks or concerns through appropriate channels; and
- Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.
Interpreter
Translationz
Toowoomba, QLD
06.2021 - 12.2022
Job Coach
AtWork Australia
Toowoomba, QLD
04.2022 - 07.2022
Employment Consultant
Maxima
Hillcrest/ Brisbane, QLD
10.2021 - 03.2022
Employment Specialist
NEATO Employment Services
Toowoomba, QLD
04.2019 - 08.2021
Interpreter/ Administration
NEATO Employment Services
Toowoomba, QLD
10.2018 - 04.2019
Education
De-escalation And Personal Safety
Housing and Homelessness Services
03-2024
Standard Mental Health First Aid Course -
Metal Health First Aid Australia
02.2023
Skills
- Active Listening
- Computer Skills
- Skills Problem-Solving
- Flexibility
- Attention to Detail
- Job search training
- Interview training
- Strong work ethic
- Caring and empathetic nature
- High community trust and respect
- Multilingual (Kurdish, Arabic & English)
- Willing to undertake further training
- Great oral and written communication skills
- Follow through and completion of tasks
- Reliable, punctual, and dedicated in building rapport with clients
- An energetic and enthusiastic approach to all aspects of my job
- Ability to use a range of software data management systems, including MS Office suite
References
- Julie Tildsley, Neato team leader, 0413764050, Julie.tildsley@hotmail.com
- Robyn Vahua, Co-worker in AtWork Australia, 0415569946, Robyn_v@outlook.com
Timeline
Housing Officer
Department of Housing
01.2024 - Current
Bi-Cultural Worker
Multicultural Australia
08.2023 - Current
In Work Support Coach (Post Placement Support)
AtWork Australia
07.2022 - 08.2023
Job Coach
AtWork Australia
04.2022 - 07.2022
Employment Consultant
Maxima
10.2021 - 03.2022
Interpreter
Translationz
06.2021 - 12.2022
Employment Specialist
NEATO Employment Services
04.2019 - 08.2021
Interpreter/ Administration
NEATO Employment Services
10.2018 - 04.2019
De-escalation And Personal Safety
Housing and Homelessness Services
Standard Mental Health First Aid Course -
Metal Health First Aid Australia
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