Silvana Saros
Westmead,NSW
Summary
Co-operative and able to work as part of a team Good communication skills Providing superior levels of internal and external customer service Capable of meeting deadlines on a daily basis and providing error free operational processes Strong skills in using applications such as word, Excel, Access, Outlook, Power point and other bank systems
Overview
29
29
years of professional experience
Work History
Operations Team Member
COMMONWEALTH BANK OF AUSTRALIA
06.2002 - Current
- Examine security documents for correctness
- Place security documents into security packets and seal them
- Update in – house Commonwealth Bank of Australia systems with contents of security packet
- Meet customer service level agreements
- Assisting with the repaid report for home loan closures
- Provide refunds to customers by bank Cheques
- Liaise with solicitors, Licensed Conveyancers and Agents to arrange settlement
- Worked on ESS backlog ( Estate Settlement Services)
- Undertake any other tasks assigned by manager
- Prepare loan offer documents
Pharmacy Assistant Grade 4
JOHN BRONGER CHEMIST WORKS
10.1999 - 04.2002
- Certified Allergan eye care consultant
- Conducted cholesterol and diabetes testing
- Submitting scripts
- Responsible for the Home Health Care, First Aid, Baby, Vitamins and Cough & cold sections
- Ordering stock and maintaining my assigned areas
- Attend to customers
- Maybelline consultant
- Cashier
Cashier
WOOLWORTHS GROUP
10.1998 - 10.1999
- Provide customer service
Customer Service
MCDONALDS
10.1995 - 11.1997
- Customer Service
- Cashier
- Taking orders and preparing food
Education
Certificate of Achievement - Chemist own products and range, Customer Healthcare Portfolio Certificates, Karicare infant Product Range level 2, Module 4 – Contact lens care systems, Maybelline consultant
Chemist run courses
Office Administration Certificate 3 - Accounting, Banking, Book-keeping, Enterprises office organisation information handling, Communications, Mailing, Document exchange (DX), Work environment and team work
Australian and English Business College
Higher school certificate -
Fairvale High School
Skills
- Transportation Management
- Warehouse Operations
- Operational Efficiency
- Standard Operating Procedures
Summaryofcapabilities
- Co-operative and able to work as part of a team
- Good communication skills
- Providing superior levels of internal and external customer service
- Capable of meeting deadlines on a daily basis and providing error free operational processes
- Strong skills in using applications such as word, Excel, Access, Outlook, Power point and other bank systems
References
Reference supplied upon request
Personal Traits
- Co-operative and able to work as part of a team
- Highly capable of meeting deadlines on a daily basis
- Dependable hard worker, always motivating my colleagues
- Excellent presentation and communication skills
- Clear and confident telephone manner
- Fast learner
Timeline
Operations Team Member
COMMONWEALTH BANK OF AUSTRALIA
06.2002 - Current
Pharmacy Assistant Grade 4
JOHN BRONGER CHEMIST WORKS
10.1999 - 04.2002
Cashier
WOOLWORTHS GROUP
10.1998 - 10.1999
Customer Service
MCDONALDS
10.1995 - 11.1997
Certificate of Achievement - Chemist own products and range, Customer Healthcare Portfolio Certificates, Karicare infant Product Range level 2, Module 4 – Contact lens care systems, Maybelline consultant
Chemist run courses
Office Administration Certificate 3 - Accounting, Banking, Book-keeping, Enterprises office organisation information handling, Communications, Mailing, Document exchange (DX), Work environment and team work
Australian and English Business College
Higher school certificate -
Fairvale High School
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