Silvana Zaya
Craigieburn,VIC
Summary
Dynamic professional with a proven track record at KFC, cross trained, excelling in customer service and employee training. Skilled in decision-making and cash handling, I enhanced team performance through effective delegation and mentoring. Committed to workplace safety, I successfully managed escalated customer issues, ensuring a positive experience for both staff and patrons.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC
12.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Administrative Manager
SS Bin Hire Melbourne
06.2021 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
Education
Bachelor of Nursing/Business Administration -
Australian Catholic University
Melbourne, VIC01-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Interpersonal skills
- Customer service
- Assigning work
Certification
- SIR30216 - Certificate III in Retail
- HLTAID009 - Provide cardiopulmonary resuscitation
- HLTAID011 - Provide First Aid
Timeline
Shift Manager
KFC
12.2021 - Current
Administrative Manager
SS Bin Hire Melbourne
06.2021 - Current
Bachelor of Nursing/Business Administration -
Australian Catholic University
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