SILVIA BACHERINI

• Managed confidential information with discretion while processing sensitive documents such as costumers personal details
• Creations of Functions and Private Events
• Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
• Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
• Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.

Secondary Job while I was working as Guest Service Agent

• Handled busy and high-pressure situations with effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed 2nd, 3rd and 4rd sittings while handling costumers satisfaction and complaints

• Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
• Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
• Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
• Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.

• Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
• Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
• Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.

• Supervising a team of 5 people, coordinating Bookings, kitchen and floor during the service. answering phone calls, managing reservations and dealing with complaints and customer service. carrying waitress tasks in the meanwhile.

• Supervising a team of 5 people, coordinating kitchen and floor during the service. answering phone calls, managing reservations and dealing with complaints and customer service. carrying waitress tasks in the meanwhile.

• I was responsible of opening and closing the salon, dealing with bookings and complains. I was answering phone calls, replying to e-mail and messages. I was scheduling deliveries for costumers abroad. I helped the team during their busiest days, and I was in charge of organizing their business trips.

• I was responsible of opening and closing the salon, dealing with bookings and complains. I was answering phone calls, replying to e-mail and messages. I was scheduling deliveries for costumers abroad

• Responsible of day-today operations in high end neighborhood restaurant and wine bar. Managing reservations, ensuring food and hygiene standards were maintained, while delivering a great customer service.

• Supervising a team of 6 people, coordinating kitchen and floor during the service. Answering phone calls, managing reservations and dealing with complaints. Carrying waitress tasks in the meanwhile.

Seasonal job.

• Working in a team of 5 Receptionists, handling phone calls, emails, check in and check out procedures.
• Carrying waitress tasks in the meanwhile working with 10 waiters and bartenders serving breakfast, lunch and dinner.

• Front and back-office tasks, check-in and check-out procedures, reservations management and invoices, answering phone calls. Info point duties.

• Erasmus plus program. Both front and back-office tasks, check-in and check-out procedures, reservations management and invoices, answering phone calls. Info point duties.

• Creation of Tour packages, group tours hostess, cash management, customer service.

• Responsible of organizing and supervising banquets and buffets. Working in a team of 3 people.

• Front and back-office tasks, check-in and check-out procedures, reservations management and invoices, answering phone calls. Info point duties.

• Erasmus Plus Program. Creation of Tour packages, cash management, customer service, phone calls. Translator duties and destinations & experiences researcher.